Billing & Accounts

Contact the Office of Student Accounts at [email protected] or 518-442-3202 with any questions.

The Bursar’s counter does not accept cash payments. Please use E-Pay to review and pay your bill, which is posted around the 20th of each month and is due on the 15th of the following month.

Pay Your Bill

Get started with E-Pay: Understand your bill. Make an online payment or deposit.

Use other payments methods: Use an international wire transfer, 529 plan, check, cash, anticipated aid or tuition waiver.

Enroll in a payment plan: Spread your payments out into installments. 


Manage Your Account

Check your holds: Determine if you have any holds on your student account. Appeal late fees. Resolve an unpaid balance. 

Check the status of your refund: Determine whether you qualify for a refund. Learn how to get your refund. Set up an E-Refund account. 

Authorize the use of your aid to pay for other charges: Allow the University to use your financial aid awards to pay for other charges, such as late fees, room damages and Health Center charges. 

Set up an authorized user: Allow your parent, guardian or another trusted person to view and pay your student account balance, as well as access tax documents.

Access your 1098-T: Review available tax documents on E-Pay. Update or add your ITIN or SSN. 


Common Questions

Why am I being charged these fees? 

In accordance with State University of New York policy 7804 on Fees, Rentals and Other Charges, the University at Albany charges broad-based fees to all enrolled students to finance discrete activities that benefit the student body, excluding those activities that are part of the core instructional program.

Broad-Based Fees include but are not limited to: 

  • Comprehensive Service Fee (offering Health, Transportation and Technology Services) 

  • Recreation and Campus Life Fee (formerly the Student Recreation Fee) 

  • Intercollegiate Athletics Fee 

  • University Fee 

  • Academic Excellence Fee 

  • Career Services Fee

 Learn more about the campus services covered by student fees.

Why didn't I receive a financial aid award?

If you applied for financial aid but haven't received an award notification, or if you were awarded aid you don't see it reflected on your bill, please check the following:

  • Did you file the FAFSA for the correct aid year?

  • Did you list the UAlbany federal school code 002835 on your FAFSA application? 

  • Did the Office of Financial Aid send you an email or letter requesting information after you filed your FAFSA?

  • Do you have any "Important Notices" listed on MyUAlbany?

  • If your FAFSA was rejected or selected for verification, did you submit new or corrected documentation?

  • Have you accepted your awards?

  • Did you secure your federal loans by completing the Entrance Counseling and Master Promissory Note (MPN)?

  • For current students continuing their studies, have you registered or pre-registered for at least six credits (undergraduates) or at least five credits (graduate students)?

  • Are you matriculated in a degree program?

  • Do you have an email address listed on MyUAlbany

  • Does your email spam filter block emails from addresses?

  • Do you have the correct permanent address listed for yourself on MyUAlbany

  • Did you receive a letter about your academic progress

  • For New York State residents:

Contact Student Financial Services at [email protected] or 518-442-3202 with any questions.