Billing & Accounts

The virtual Office of Student Accounts is open and ready to help. Contact us at or 518-442-3202 with any questions.

Due to COVID-19, the Bursar’s counter remains closed until further notice. Please use E-Pay to review and pay your bill, which is posted around the 20th of each month and is due on the 15th of the following month.

Common Questions

Why didn't I receive a financial aid award?

If you applied for financial aid but haven't received an award notification, or if you were awarded aid you don't see it reflected on your bill, please check the following:

  • Did you file the FAFSA for the correct aid year?

  • Did you list the UAlbany federal school code 002835 on your FAFSA application? 

  • Did the Office of Financial Aid send you an email or letter requesting information after you filed your FAFSA?

  • Do you have any "Important Items" listed on MyUAlbany?

  • If your FAFSA was rejected or selected for verification, did you submit new or corrected documentation?

  • Have you accepted your awards?

  • Did you secure your federal loans by completing the Entrance Counseling and Master Promissory Note (MPN)?

  • For current students continuing their studies, have you registered or pre-registered for at least six credits (undergraduates) or at least five credits (graduate students)?

  • Are you matriculated in a degree program?

  • Do you have an email address listed on MyUAlbany

  • Does your email spam filter block emails from addresses?

  • Do you have the correct permanent address listed for yourself on MyUAlbany

  • Did you receive a letter about your academic progress

  • For New York State residents:

Contact Student Financial Services at or 518-442-3202 with any questions.

Why am I being charged these fees? 

Although you have decided not to live on campus during the Fall 2020 semester, you are still required to pay the Career Services Fee and Intercollegiate Athletic Fees. Fees are assessed to all enrolled students and are essential for the college to operate. 

The Intercollegiate Athletics Fee was reduced by $98.43 for the Fall 2020 semester, in part due to a postponement with the fall sports season. Students are encouraged to take advantage of recreational fitness programs, many of which are being offered virtually.

In addition, SUNY approved a Career Services Fee that is assessed to undergraduates. This $25 fee for the Fall 2020 semester will provide undergraduate students an enhanced opportunity to engage in the career exploration and development process. 

The SUNY Board of Trustees has not raised tuition costs for the Fall 2020 semester. Therefore, you will see the same rate charge as the previous academic semester for undergraduate and graduate programs across the University. 

The Comprehensive Fee increased by 2.3% to support the Student Health Services and Technology components. 

Learn more about the campus services covered by student fees.

Pay Your Bill

Get started with E-Pay: Understand your bill. Make an online payment or deposit.

Use other payments methods: Use an international wire transfer, 529 plan, check, cash, anticipated aid or tuition waiver.

Enroll in a payment plan: Spread your payments out into installments. 


Manage Your Account

Check your holds: Determine if you have any holds on your student account. Appeal late fees. Resolve an unpaid balance. 

Check the status of your refund: Determine whether you qualify for a refund. Learn how to get your refund. Set up an E-Refund account. 

Authorize the use of your aid to pay for other charges: Allow the University to use your financial aid awards to pay for other charges, such as late fees, room damages and Health Center charges. 

Set up an authorized user: Allow your parent, guardian or another trusted person to view and pay your student account balance, as well as access tax documents.

Access your 1098-T: Review available tax documents on E-Pay. Update or add your ITIN or SSN.