Student Health Services

Student Health Services supports the academic performance and lifelong wellness of University at Albany students by providing compassionate, student-centered, quality health care, which is inclusive and respects the uniqueness of each individual.

Making an SHS Appointment
Based on guidance from the Centers for Disease Control and Prevention (CDC), the American College Health Association and the New York State Department of Health, all initial appointments at Student Health Services (including those for non-COVID-19 related concerns) during this time are to be held via telemedicine. Following a virtual telemedicine session, an in-person appointment may be scheduled if the clinician determines it is necessary. No walk-ins are accepted at this time.

To schedule an SHS appointment or ask questions about COVID symptoms/exposure or testing, please call (518) 442-5229.
For general SHS questions, call (518) 442-5454 or email [email protected]

For more information about UAlbany’s response to the pandemic visit the COVID-19 webpage.

For medical care when SHS is closed: 
An after-hours nurse hotline (FoneMed) is available to all registered UAlbany students for urgent (non-emergency) medical advice by calling (518) 442-5454 when Student Health Services is closed. Please note that this is an outside service and cannot provide information on SHS administrative matters.

For emergencies, call 911 or UPD at (518) 442-3131: 
If you are experiencing severe symptoms including high fevers, severe cough, or shortness of breath, advise the dispatcher of your symptoms. For local care centers and emergency room information: please see Community Resources.

The University at Albany encourages all campus community members to get the COVID-19 vaccine when they are eligible.

COVID-19 Testing: Don’t assume, get tested!
If you have any symptoms of COVID-19, it’s important to call SHS to get tested and to isolate until you know your results. If you have been in contact with someone who has COVID-19, it’s important to quarantine away from others and call SHS to talk about testing. UAlbany provides nose swab PCR (polymerase chain reaction) testing to UAlbany students via LabCorp through Student Health Services in the Health and Counseling Building. The New York State Department of Health also provides options for other testing sites.

To schedule a test at SHS, please

    • Call 518-442-5229 to schedule an appointment
    • Bring insurance information as testing is billed to insurance.

The University also conducts regular weekly surveillance testing to help control the spread of COVID-19 among its campus community. This is different than PCR testing. Surveillance testing monitors the presence of the virus within the community and PCR testing is then used to diagnostically confirm a positive case. For more information about how the program works, where you can pick up a testing kit, or how to provide a sample, visit the Surveillance Testing webpage.

If you are confirmed to be COVID-19 positive, UAlbany has designated isolation/quarantine housing for residential students. Visit the COVID-19 Health & Safety webpage for details. UAlbany must follow county health guidelines. Any student who has completed a period of quarantine or isolation must submit county health documentation to the University before they can return to any UAlbany campus. Students cannot test out of quarantine.


For more information about COVID-19, please visit the Albany County Department of Health website.


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