Access 24/7 Virtual Health & Well-being Support
UAlbany has partnered with TimelyCare to expand students’ access to health and well-being resources.
TimelyCare is a virtual health and well-being platform that provides 24/7 access to medical and mental health services.
Currently enrolled UAlbany students can access TimelyCare for free, regardless of insurance status — removing barriers and enhancing access to care, especially during nights and weekends.
Available Services
TimelyCare services are available to current UAlbany students from anywhere in the U.S. Note: Students studying abroad can access all services, except scheduled counseling and medical care.
Current services include:
- TalkNow: Access 24/7 on-demand counseling support within minutes for anxiety, relationships, depression and/or school-related stressors.
- Scheduled Counseling: Choose the day, time and mental health provider that best works for you. (Limited to 12 visits per year, per student.)
- Medical Care: Access on-demand and scheduled visits for common illnesses and concerns like colds, flus, allergies or reproductive health.
- Health Coaching: Develop healthy lifestyle behaviors, including nutrition, sleep habits, time management and mindfulness.
- Peer Community: Connect with a 24/7 support system, available to help students know they are not alone in their health and well-being journeys.
- Self-care Content: Access guided self-care content, including yoga and meditation sessions, and group conversations with providers on a variety of health and well-being topics.
These resources complement the University's existing in-person services, which will all remain fully available.
How to Access TimelyCare
To get started, create a TimelyCare account using your UAlbany email address.
Once you’re signed in, you’ll be able to access TimelyCare services via your internet browser or the TimelyCare app:
When a student under 18 registers on the TimelyCare platform, they are prompted to obtain parental or guardian authorization. They'll receive instructions and a digital form for the parent to complete.
If you encounter any issues, please contact TimelyCare customer support.
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