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CARES Act Questions and Answers

For information on the

Federal CARES Act at the University of Albany

please view the Student Financial Services CARES Act Q&A

Contact The Virtual Office of Financial Aid

The Virtual Office of Financial Aid is open for business. While our staff are not physically present in the office, you may contact us through the following:

Through E-mail, we will answer inquiries and make arrangements to serve your needs. fao@albany.edu .

Telephone and Minerva Online-chat
Our telephone service (518) 442-3202 and Minerva Online-chat
( www.albany.edu/financialaid ) are available during our office hours:

  • Monday through Thursday
    • 9:00am - 4:00pm
  • Friday
    • 10:00am - 4:00pm

We are taking every reasonable step to help slow the spread of the COVID-19 virus to protect the health and safety of our students, faculty, staff, and families. We thank you for your patience while we continue to serve you in alternate ways.

Please continue to monitor our COVID-19 information web page, which contains all communications sent to our University community, as well as regular updates.

Answers to the most common financial aid and billing questions: