Contact Student Financial Services
Financial Aid, Student Accounts & Billing
Which office should I contact?
If you have questions about...
- Applying for financial aid
- Securing aid you've been awarded
- FAFSA, including verification
- Scholarships
- Summer aid
If you have questions about...
- Your student account, including holds, refunds and bills
- Using E-Pay, including authorized users and tax documents
- Residency for tuition purposes
Review our Frequently Asked Questions (FAQs) webpage for answers to common inquiries.
Contact Financial Aid
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Submit a Financial Aid ticket to request help
The Financial Aid Self‑Service Portal is the quickest way to get a response from the Office of Financial Aid. Submit your request or check your ticket status anytime, and a Financial Aid counselor will follow up promptly.
- Admitted & Current Students: Log in with your UAlbany credentials.
- All Other Users: Create a guest account to request assistance
Meet with a Financial Aid counselor
Have a question not easily answered using the Financial Aid Self-Service Portal? Meet with a financial aid counselor to talk things over:
- Appointments: Current students can make an appointment with a financial aid counselor using EAB Navigate.
- Walk-ins: Anyone can stop by the office during walk-in hours:
- Monday, Tuesday & Thursday: 9 a.m. to 4 p.m.
- Wednesday & Friday: 10 a.m. to 4 p.m.
Financial Aid is located in Campus Center, Suite G26, on UAlbany's Uptown Campus.
Call or fax Financial Aid
Contact Financial Aid by phone at 518-442-3202. Staff members are available to answer phone calls during these hours:
- Monday, Tuesday & Thursday: 9 a.m. to 3:30 p.m.
- Wednesday & Friday: 10 a.m. to 3:30 p.m.
Financial Aid's fax is 518-442-5295.
Contact Student Accounts
Please use E-Pay to review and pay your bill, which is posted around the 20th of each month and is due on the 15th of the following month.
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Get help with a billing or payment question
Please email the Office of Students Accounts at [email protected] for help with billing or payment questions.
You can also contact Student Accounts by phone at 518-442-3202. Staff members are available to answer phone calls during these hours:
- Monday, Tuesday & Thursday: 9 a.m. to 3:30 p.m.
- Wednesday & Friday: 10 a.m. to 3:30 p.m.
Student Accounts’ fax is 518-442-3333.
Looking to pay a bill? Get started with E-Pay or use other payment methods (including mailed checks). Students can set an authorized user to give parents, guardians and other designees access to their student account information.
Get help with a residency question
Please review the Residency Requirements webpage for detailed information on establishing New York State residency for tuition purposes.
Contact [email protected] with any questions, or attend our walk-in hours for residency questions.