Cost & Aid Reusable Paragraphs

Why am I being charged these fees? 
Why am I being charged these fees? 

In accordance with State University of New York policy 7804 on Fees, Rentals and Other Charges, the University at Albany charges broad-based fees to all enrolled students to finance discrete activities that benefit the student body, excluding those activities that are part of the core instructional program.

Broad-Based Fees include but are not limited to: 

  • Comprehensive Service Fee (offering Health, Transportation and Technology Services)
  • Recreation and Campus Life Fee (formerly the Student Recreation Fee)
  • Intercollegiate Athletics Fee
  • University Fee
  • Academic Excellence Fee
  • Career Services Fee

 Learn more about the campus services covered by student fees.

Why didn't I receive a financial aid award?
Why didn't I receive a financial aid award?

If you applied for financial aid but haven't received an award notification, or if you were awarded aid you don't see it reflected on your bill, please review the following:

  • Did you file the FAFSA for the correct aid year?
  • Did you list the UAlbany federal school code 002835 on your FAFSA application?
  • Did the Office of Financial Aid send you an email or letter requesting information after you filed your FAFSA?
  • Do you have any uncompleted Tasks listed on MyUAlbany?
  • If your FAFSA was rejected or selected for verification, did you submit new or corrected documentation?
  • Have you accepted your awards?
  • Did you secure your federal loans by completing the Entrance Counseling and Master Promissory Note (MPN)?
  • For current students continuing their studies, have you registered or pre-registered for at least six credits (undergraduates) or at least 4.5 credits (graduate students)?
  • Are you matriculated in a degree program?
  • Do you have an albany.edu email address listed on MyUAlbany?
  • Does your email spam filter block emails from albany.edu addresses?
  • Do you have the correct permanent address listed for yourself on MyUAlbany?
  • Did you receive a letter about your academic progress?
  • For New York State residents:

Contact Student Financial Services at 518-442-3202 with any questions. Admitted and current students should log into our ticketing system to request assistance. All other users must create a guest account to access the ticketing system.

Student Financial Services
Campus Center G26

1400 Washington Avenue
Albany, NY 12222
United States

Phone
Fax
518-442-5295
Fall 2025 Office Hours

The following hours are in effect until Friday, December 19, 2025.


Office Hours (our staff’s working hours): 8:30 a.m. to 5 p.m. Monday to Friday

Appointments: Beginning the third week of each semester, students can make an appointment with a financial aid advisor using EAB Navigate.


Lobby Hours (When appointments & walk-ins are accepted)

  • Monday, Tuesday & Thursday: 9:30 a.m. to 4 p.m.
  • Wednesday & Friday: 10 a.m. to 4 p.m.

Phone Hours (When phones are staffed)

  • Monday, Tuesday & Thursday: 9 a.m. to 3:30 p.m.
  • Wednesday & Friday: 10 a.m. to 3:30 p.m.

The Financial Aid Self Service Portal is available 24/7: 

Intersession 2025-2026 Office Hours

The following hours are in effect from Monday, December 22, 2025, to Friday, January 16, 2026.


Lobby Hours (When appointments & walk-ins are accepted)

  • Monday, December 22, 2025: 9 a.m. to 2 p.m.
  • Tuesday, December 23, 2025: 9 a.m. to 3 p.m.
  • Wednesday, December 24, 2025, to Friday, January 2, 2026: Closed
  • Monday, January 5, to Friday, January 16, 2026: 9 a.m. to 3 p.m.

Phone Hours (When phones are staffed)

  • Monday, December 22, 2025: 9 a.m. to 2 p.m.
  • Tuesday, December 23, 2025: 9 a.m. to 3 p.m.
  • Wednesday, December 24, to Friday, December 26, 2025: Closed
  • Monday, December 29, & Tuesday, December 30, 2025: 10 a.m. to 3 p.m.
  • Wednesday, December 31, 2025: 10 a.m. to 2 p.m.
  • Thursday, January 1, 2026: Closed
  • Friday, January 2, 2026: 10 a.m. to 3 p.m.
  • Monday, January 5, to Friday, January 16, 2026: 9 a.m. to 3 p.m.

The Financial Aid Self Service Portal is available 24/7: