Systems & Software Development  

CHSR designs customized computer information solutions to meet the programmatic, administrative, and evaluation needs of human service providers and government agencies. Our information technology experts have experience in service delivery which enhances our understanding of and commitment to human service initiatives. In developing these systems, we adhere to the following principles:

  • Designing easy-to-use Internet, intranet, and stand-alone programs
  • Producing timely, meaningful, and easy-to-understand output
  • Providing outstanding client service
  • Utilizing the latest advanced technology
  • Ensuring data integrity, confidentiality, and security

Systems & Software Services

CHSR offers a comprehensive package of technical database services and supports:

Systems Design

We work closely with agencies in designing and developing useful computer applications. These applications are implemented to assist users in organizing data and providing them with easy-to-read results that can be interpreted for proper use.

Reports and Other Outputs

We design customized database applications to meet reporting and management requirements, such as:

  • Documenting progress and outcomes to funders
  • Creating automated reminders to support day-to-day operations
  • Producing spreadsheets, graphs, maps, statistical tables, customized reports, and other visual displays of data
  • Scoring client assessments
  • Tracking types and levels of services provided
  • Calculating performance targets

Computer Applications Training and Support

We provide individual and group hands-on training, as well as integrative on-line help manuals for each application. We offer a dedicated team to solve problems, answer questions, clean data, and assist users. We operate a help desk to assist users for all of our applications.

Database Systems Security

We comply with the strictest standards regarding confidentiality and data security. Security of our systems is protected through data encryption and user authentication strategies.

System Maintenance and Updating

We provide customized revisions and updates to reflect ongoing changes in programs and policies.

Management Information System

CHSR has designed and maintains a secure, web-based Management Information System (MIS) available to sites statewide. The MIS is a hub for case documentation related to the High Fidelity Wraparound process, storing all needed HFW documentation in one place. Care managers can easily navigate important elements (e.g., crisis plans, plans of care, and transition plans) of HFW for their caseload in just a few clicks. Printing functions also allow care managers to provide copies of these elements to families as well. Beyond facilitating documentation, the MIS serves additional purposes, aiding case supervision and monitoring of overall site progress using reporting features.

Dashboard Examples

Healthy Families New York


Healthy Families New Jersey


Pyramid Dashboard
Pyramid Report

Note: All data presented in the examples is FAKE, otherwise blurred out if real.

FOLLOW CHSR RESEARCH ON LinkedinLinkedin logo

Click here to learn more about our recent research, evaluations, analyses, and activities.

Data Management and Analytics Center (DMAC)

DMAC provides data management and analytics support to researchers at the University at Albany within the Center for Human Services Research. Our customized research support services include: consulting, research partnerships, and workshops.

Contact Us

Center for Human Services Research 
135 Western Avenue
Albany, NY 12222
Phone: (518) 442-5762
Fax: (518) 442-5732
Email CHSR

Staff Directory