Systems & Software Development  

CHSR designs customized computer information solutions to meet the programmatic, administrative, and evaluation needs of human service providers and government agencies. Our information technology experts have experience in service delivery which enhances our understanding of and commitment to human service initiatives. In developing these systems, we adhere to the following principles:

  • Designing easy-to-use Internet, intranet, and stand-alone programs
  • Producing timely, meaningful, and easy-to-understand output
  • Providing outstanding client service
  • Utilizing the latest advanced technology
  • Ensuring data integrity, confidentiality, and security

Systems & Software Services

CHSR offers a comprehensive package of technical database services and supports:

Systems Design

We work closely with agencies in designing and developing useful computer applications. These applications are implemented to assist users in organizing data and providing them with easy-to-read results that can be interpreted for proper use.

Reports and Other Outputs

We design customized database applications to meet reporting and management requirements, such as:

  • Documenting progress and outcomes to funders
  • Creating automated reminders to support day-to-day operations
  • Producing spreadsheets, graphs, maps, statistical tables, customized reports, and other visual displays of data
  • Scoring client assessments
  • Tracking types and levels of services provided
  • Calculating performance targets

Computer Applications Training and Support

We provide individual and group hands-on training, as well as integrative on-line help manuals for each application. We offer a dedicated team to solve problems, answer questions, clean data, and assist users. We operate a help desk to assist users for all of our applications.

Database Systems Security

We comply with the strictest standards regarding confidentiality and data security. Security of our systems is protected through data encryption and user authentication strategies.

System Maintenance and Updating

We provide customized revisions and updates to reflect ongoing changes in programs and policies.

Management Information System

CHSR has designed and maintains a secure, web-based Management Information System (MIS) available to sites statewide. The MIS is a hub for case documentation related to the High Fidelity Wraparound process, storing all needed HFW documentation in one place. Care managers can easily navigate important elements (e.g., crisis plans, plans of care, and transition plans) of HFW for their caseload in just a few clicks. Printing functions also allow care managers to provide copies of these elements to families as well. Beyond facilitating documentation, the MIS serves additional purposes, aiding case supervision and monitoring of overall site progress using reporting features.

Systems & Software Projects

Healthy Families New York Performance Indicators

Twice annually, a series of data reports in the Healthy Families New York MIS are run by the CHSR Data Management Team. This series of reports, named Performance Indicators, capture a unique snapshot of each of the 44 HFNY programs. The snapshot allows programs the opportunity to self-evaluate their processes and improvements. Programs can look at their community outreach success, check that staff trainings are up to date and ensure that all data is entered in a timely manner. The Performance Indicators also assist the programs in meeting the requirements as determined in the HFA Best Practice Standards. The New York State Office of Children and Family Services (OCFS) may also use the information provided in the Performance Indications for funding purposes or program expansion.

For more information about CHSR’s involvement with Healthy Families New York,click here or contact Erin Berical (Project Investigator).

NYS System of Care

CHSR has been working with the New York State Office of Mental Health (NYS OMH) to evaluate their SAMHSA System of Care Expansion Grant, NYS System of Care. One aspect of this grant is a multi-site pilot program implementing High Fidelity Wraparound (HFW), a care coordination process working with children and youth who have high behavioral health needs. Working closely with NYS OMH, CHSR has designed a Management Information System (MIS) to assist this program.


The CHSR created and maintains the Pyramid Model Implementation Data System (PIDS) for the NYS Council on Children and Families. PIDS is the first online data system that allows programs that serve young children to record information about Pyramid model implementation. Information is collected about the implementing program, how they are serving the children in their care, and how well the program is meeting Pyramid model implementation standards. Not only does PIDS allow programs to enter, view, and edit all their information, but it provides on-demand reports that can be used by individual programs as well as state leadership to analyze the aforementioned information. The CHSR provides ongoing development of PIDS as well as technical support through the integrated ticketing system.

Other Projects

Dashboard Examples

Healthy Families New York


Healthy Families New Jersey


Pyramid Dashboard
Pyramid Report

Note: All data presented in the examples is FAKE, otherwise blurred out if real.

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Everyday, CHSR Staff are conducting research, evaluations, data analysis, and much more!

Click here to learn more about what's happening!

Data Management and Analytics Center (DMAC)

DMAC provides data management and analytics support to researchers at the University at Albany within the Center for Human Services Research. Our customized research support services include: consulting, research partnerships, and workshops.

Contact Us

Center for Human Services Research 
135 Western Avenue
Albany, NY 12222
Phone: (518) 442-5762
Fax: (518) 442-5732
Email the CHSR

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