ITS offers numerous tools for teaching, learning and conducting university business from anywhere with an Internet connection.
Get Help. The ITS Service Desk is the first point of contact for all technology-related questions. Contact us by email at askIT@albany.edu, call (518) 442-3700 or submit a Help Request. More information on all ITS services is available in our askIT knowledge base.
Blackboard. Use the University's Learning Management System (LMS) to store and organize course content, communicate with students, and to manage and grade assignments. Students can access course materials, contact professors and submit assignments. Even if you have never used Blackboard before, it's easy to get started:
Ensemble Video. This video management and streaming platform makes it easy to link videos and playlists within a Blackboard course. Get started.
VoiceThread. A multimedia discussion board facilitates interaction by connecting audio and video comments and other media files to online conversations. Get started.
Consulting. Educational technology consultants are conducting workshops and webinars to assist you in teaching remotely. Check the Ed Tech Workshop schedule and your email for more information.
Software. ITS has expanded its software offerings to better support teaching and learning from off-campus locations. Visit the ITS Software Catalog for more information.
Conferencing & Collaboration Tools
Zoom. Zoom offers video, audio, wireless screen-sharing, polling and breakout rooms. Get started on Zoom, learn the basics or explore more features of this service. Now professors can add Zoom class meetings to Blackboard courses. Visit our Zoombombing Resources page to protect your class from unwanted interruptions.
Microsoft Teams. Communicate, collaborate and conference with others using audio calls, instant messaging and online presentations on a single platform. It's easy to conduct meetings, share materials and connect with colleagues. Get started.
Telephone Services. The University's telephone system offers many advanced features, including call forwarding, the integration of voicemail and UAlbany Mail, and mobile options to use your business number from any location. Get started or learn more about the advanced features your telephone has to offer.
OneDrive for Business. All members of the campus community have access to this document library with 1 TB of storage, which is intended for creating, organizing, storing and sharing files. OneDrive for Business can be accessed from anywhere, and files can be shared with anyone. Get started.
Jabber. Bring all the features of a telephone directly to your desktop. Integration with Outlook reflects calendar information and availability status. Learn more with the Jabber Quick Guide and training video, or download Jabber onto a personal device.
Accessing Campus Information
Connect to File Shares. The University provides each division with file space for shared folders (the V: drive), and individual file storage (the U: drive) for all faculty/staff. Computers can be mapped to automatically connect to these folders. From off-campus locations, use GlobalProtect VPN (see below) to access these resources.
GlobalProtect Virtual Private Network (VPN). Use GlobalProtect VPN to access information as if you were on campus, even when working remotely. Get started using GlobalProtect for Windows or Mac devices. Note that some services require the use of GlobalProtect VPN to be accessed from off-campus.
Remote Desktop. Some University machines are set up to use Remote Desktop. In such cases, connect using GlobalProtect VPN. Remote Desktop sessions will be tunneled through VPN, making it possible to connect to your University computer. Learn more.
View the University's Resource & Guidance page, get additional guidance for instructional continuity or visit the ITS Keep Working page.