IT Strategic Plan

The IT Strategic Plan forecasts campus IT direction for the next three years. Defined by a set of guiding principles and goals, the Plan is aligned with the University’s priorities and signature strengths. An open, engaging process provides ITS with continuous input regarding projects and services from representatives across the campus community with an annual refresh cycle to ensure the Plan is always current. 

Guiding Principles
  • Advance campus partnerships by increasing engagement, reporting, and transparency using a service-based focus 
  • Improve responsiveness by introducing rapid delivery tools and reducing the use of technologies that require ITS staff to spend time on low-value work 
  • Operate vendor-supported hardware and software 
  • Workforce role realignments are expected in IT as both campus needs and technologies change 
  • Support the University’s commitment to sustainability 
Administrative and Business Goals
  • Prepare to move PeopleSoft to a modern, cloud-based system by the end of this decade 
  • Deliver new business process automation capabilities 
  • Begin modernizing the administrative experience for students 
  • Campus safety and security enhancements 
  • Retire/replace all unsupported systems 
Teaching and Learning Goals 
  • Enhance the learning experience through a modernized digital learning environment 
  • Deliver tools and technology that support accessibility 
  • Provide students with access to course software from anywhere with an Internet connection 
Research Goals
  • Build and grow the research environment to support the Albany AI Supercomputing Initiative and expanded, centralized high-performance computing cluster 
  • Leverage the Research Protected Cloud Enclave to address growing compliance needs for HIPAA 
  • Expand open-source software offerings in alignment with the AI community 
  • Support the AI Institute initiative for research, teaching, and learning activities 
Information Security Goals
  • Updating University policies to reflect changes in technology and threats 
  • Improving security with advanced tools, including a modern identity management system 
  • Expanding capabilities to examine security events across all technology platforms 
  • Developing and testing campus-wide plans for cyberattacks 
  • Strengthening IT disaster recovery to support campus business continuity efforts 
Infrastructure Goals
  • Continued growth and improvement to the University wired and wireless networks 
  • Implement off-site, cloud-based backup and storage 
  • Improve cloud readiness and capability 
  • Advance integration and low-code development platforms in preparation for PeopleSoft migration 
Desktop and Mobile Computing Goals
  • Provide a consistent user experience and improve security on university-owned devices 
  • Improve application distribution and licensing to ensure appropriate use and maximize efficiencies in spending 
  • Develop campus-wide hardware lifecycle services including equipment standards, centralized inventory, and strategic spending 
Communication and Collaboration Goals
  • Promote the use of modern collaboration and conferencing tools to improve the user experience and increase work efficacy 
  • Advance towards next generation phone technology 
  • Expand campus cellular coverage 
ITS Organizational Goals
  • Improve recruitment and grow the IT workforce to meet evolving technology needs and increase diversity