Dear Colleagues,
Web Services is transitioning from FootPrints to TeamDynamix, a new ticket management system, on Tuesday, July 14, 2026, for all website-related requests.
What you need to know
- If you have an open ticket, it will be automatically moved to TeamDynamix. You’ll receive an email with a new ticket number, which will be used to complete your request.
- You will not be able to reply to messages from the FootPrints system after the transition.
What’s staying the same?
- You’ll continue to submit a ticket for all website updates, inquiries and requests.
- You’ll still receive email confirmations and be able to reply to tickets via email.
What’s changing?
- We’ve combined several forms for updates to existing webpages into a single, streamlined form that displays relevant fields based on your selections. Please review options carefully when submitting requests.
- You'll be able to attach files, including documents and images, when creating a ticket.
- You’ll be able to use text formatting (bold, lists, links) in the request description field; however, formatting in email replies is not supported and will transfer as plain text.
- Tickets email notifications will come from tdx-notifications@albany.edu and tdx-replies@albany.edu.
- You can use the TeamDynamix Client Portal to view all your Web Services tickets in one place.
Please contact us at WebServices@albany.edu with any questions. Thank you and we look forward to introducing you to TeamDynamix!
Regards,
Web Services