Work Order System Support
In May 2021 we migrated AiM to a SUNY hosted platform. Legacy accounts need to be re-created in the new environment. Please click here if you are unable to connect using the Submit a Customer Request link.
Note - For data/phone requests please contact ITS HelpDesk at 518-442-3700, M-F 8:30am - 5:00 pm.
Getting Started:
Please read instructions for entering Customer Requests in AiM.
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Submit A Customer Request Work Order Support - Workflow overview
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