Work Order System Support

In May 2021 we migrated AiM to a SUNY hosted platform. Legacy accounts need to be re-created in the new environment. Please click here if you are unable to connect using the Submit a Customer Request link.

Note - For data/phone requests please contact ITS HelpDesk at 518-442-3700, M-F 8:30am - 5:00 pm.

Getting Started:

Please read instructions for entering Customer Requests in AiM.