Work Order System Support

We have recently upgraded our Work Order System to the latest version, 5.2.3. The functionality will remain the same, however, the software will have a new look and feel and will include several software enhancements.

Note - For data/phone requests please contact ITS HelpDesk at 518-442-3700, M-F 8:30am - 5:00 pm.

Step 1 - Getting Started

Please read instructions for entering Customer Requests in AiM.

Step 2 - AiM Login

To login, please click on your respective link below (most likely Customer Request):

Customer Request


Facilities Staff Login

If you do not know your login information, please submit an AiM Support ticket using this form