University at Albany

Family Assessment Response Evaluation

CHSR, in collaboration with the New York State Office of Children and Family Services (OCFS), conducted a client satisfaction survey of a differential response program for child protective services (CPS) called Family Assessment Response (FAR).

Differential response, which is gaining popularity across the country, allows CPS to respond in multiple ways to abuse and neglect allegations. Generally, for high risk reports, an investigation ensues; for low- and moderate-risk cases with no immediate safety concerns, a family assessment is conducted that gauges the family's needs and strengths. It is believed that families are more receptive to services when approached in a non-adversarial, non-accusatory manner. The study was conducted in five counties, one of which had a control group of clients who received the traditional CPS investigation.

Evaluation & Research

CHSR conducted a client satisfaction survey that utilized multiple data collection techniques including home telephones, cell phones, text messages, online surveys, and mail-in surveys.

Systems & Software Development

CHSR designed a customized database for tracking client contact information and interactions, and creating regular tabular reports. Data were imported, managed, and submitted to OCFS on a monthly basis.

Contact: Rose Greene