Contact Us

Contact the Registrar’s Office 

Chat Options: Click the chat icon in the lower right of your screen to get started. 

  • Live Chat: Live chat with our staff from 8 a.m. to 12 p.m. and 1 p.m. to 4 p.m. Monday through Friday.
  • Chat Bot: Our chat bot is available 24/7. Minerva can answer questions about our services and can even access your student record (with authentication) and give you personalized feedback on a variety of topics, such as holds, registration appointments, class locations and more.

Email: Email [email protected] with general questions.  

  • If you have questions related to degrees, degree audits and diplomas, please email [email protected]

  • Faculty and staff members with questions regarding the Schedule of Classes should email [email protected]  

Phone Calls: Call us at 518-442-5540 between 10 a.m. and 2 p.m. Monday through Friday.  

Zoom Appointments: Undergraduate students can make Zoom appointments through the EAB: Advising & Student Success portal

In-person Office Hours: The Registrar's public service counter (Campus Center, B52) is open from 10 a.m. to 2 p.m. Monday through Friday.


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Our Staff 

University Registrar: Karen Chico Hurst 

Records & Enrollment Services: 

  • Sydney Faught, Associate Registrar 

  • Christy Jerome, Assistant Registrar

Degree Services: 

  • Melissa Powers, Associate Registrar 

  • Kelcie Timlin, Assistant Registrar 

  • Rachael French, Assistant Registrar 

  • Patrizia Caiazza, Assistant Registrar 


  • Jessica Lansing, Associate Registrar 

  • Toni Gaspary, Assistant Registrar 

  • Ashley DeSantis, Assistant Registrar 

  • Mary Beth Murnan, Assistant Registrar 

  • Jennifer Austen, Assistant Registrar