Announcements
Tired of Spam and Robo Calls?
ITS is receiving reports that many people are getting spam and robocalls on their University phones. These calls are not related to the new telephone system or campus network. Visit our Spam and Robo Calls page for ways to minimize the disruption, as our local and long distance carrier cannot block the original source of these calls. To report a Spam or Robocall, email ITS at askIT@albany.edu with the incoming phone number. This will assist with identifying, confirming and blocking repeat callers.
Are You Using Jabber?
Customers using Jabber, the new computer-based "soft phone" application, will receive a pop-up message indicating that Jabber is not recommended for emergency calls. Anyone using Jabber must first accept the 911 notification in order to enable this service.
Replacing ITSUnix and Hilbert with Modern Services
Effective July 31, 2019, Hilbert Host service was decommissioned. For more information or assistance, please contact the ITS Service Desk. Learn more about other changes related to ITSUnix.
2-Step Login Process for Email
ITS has developed a 2-step email login process that offers greater protection against cyber threats. Currently required for students, faculty and staff can opt in to this service as well. Learn more by visiting our 2-Step Login website.
News
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2-Step Login on the Way for Faculty and Staff
ITS is introducing a 2-step login process for all faculty and staff beginning this fall. The process, which is also known as multi-factor authentication, involves using a second method to verify account credentials beyond your password.
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ITS Service Desk Rolls Out New Name and Service Model to Support Campus
Information Technology Services (ITS) is launching a service-based support model for its help desk operations along with a new name—the ITS Service Desk.
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UAlbany Launching Cutting-Edge Communications System
ALBANY, N.Y. (September 18, 2018) -- The UAlbany telephone system is getting a major upgrade, with new options that will dramatically improve the capabilities of the University’s communications system.
