Are You Using Jabber?
Customers using Jabber, the new computer-based "soft phone" application, will receive a pop-up message indicating that Jabber is not recommended for emergency calls. Anyone using Jabber must first accept the 911 notification in order to enable this service.
Replacing ITSUnix and Hilbert with Modern Services
Effective July 31, 2019, Hilbert Host service was decommissioned. For more information or assistance, please contact the ITS Service Desk. Learn more about other changes related to ITSUnix.
2-Step Login Process for Email
ITS has developed a 2-step email login process that offers greater protection against cyber threats. Currently required for students, faculty and staff can opt in to this service as well. Learn more by visiting our 2-Step Login website.
Here are reminders.
Here are events.
Information Technology Services (ITS) is launching a service-based support model for its help desk operations along with a new name—the ITS Service Desk.
ITS is replacing ITSUnix with personalized environments for individual courses and SFTP gateways. On Friday, December 21, 2018, three SFTP gateways will replace ITSUnix to access storage and webpages. This is the latest evolution of the University’s efforts to provide a secure data environment.
ALBANY, N.Y. (September 18, 2018) -- The UAlbany telephone system is getting a major upgrade, with new options that will dramatically improve the capabilities of the University’s communications system.