Upgrade to Windows 10 by January 31, 2020!

Support for Windows 7 ends in January 2020. University policy requires all devices connected to the network run on a supported operating system in order to receive security updates and protect against vulnerabilities. Beginning February 1, 2020, all devices running Windows 7 will be removed from the University network. To avoid an interruption of service, please contact the ITS Service Desk at or (518) 442-3700.

Tired of Spam and Robo Calls?

ITS is receiving reports that many people are getting spam and robocalls on their University phones. These calls are not related to the new telephone system or campus network. Visit our Spam and Robo Calls page for ways to minimize the disruption, as our local and long distance carrier cannot block the original source of these calls. To report a Spam or Robocall, email ITS at with the incoming phone number. This will assist with identifying, confirming and blocking repeat callers.  

Are You Using Jabber?

Customers using Jabber, the new computer-based "soft phone" application, will receive a pop-up message indicating that Jabber is not recommended for emergency calls. Anyone using Jabber must first accept the 911 notification in order to enable this service.

Replacing ITSUnix and Hilbert with Modern Services

Effective July 31, 2019, Hilbert Host service was decommissioned. For more information or assistance, please contact the ITS Service Desk. Learn more about other changes related to ITSUnix.  

2-Step Login Process for Email

ITS has developed a 2-step email login process that offers greater protection against cyber threats. Currently required for students, faculty and staff can opt in to this service as well.  Learn more by visiting our 2-Step Login website.


Here are reminders.

Upcoming Events

Here are events.


See all ITS News >>


Information Technology Services
University at Albany

State University of NY
1400 Washington Avenue
Albany, NY 12222
PHONE (518) 442-3700

ITS Service Centers
(518) 442-3700