Are You Using Jabber?

Customers using Jabber, the new computer-based "soft phone" application, will receive a pop-up message indicating that Jabber is not recommended for emergency calls. Anyone using Jabber must first accept the 911 notification in order to enable this service.

Replacing ITSUnix and Hilbert with Modern Services

Effective July 31, 2019, Hilbert Host service was decommissioned. For more information or assistance, please contact the ITS Service Desk. Learn more about other changes related to ITSUnix.  

2-Step Login Process for Email

ITS has developed a 2-step email login process that offers greater protection against cyber threats. Currently required for students, faculty and staff can opt in to this service as well.  Learn more by visiting our 2-Step Login website.


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Upcoming Events

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Information Technology Services
University at Albany

State University of NY
1400 Washington Avenue
Albany, NY 12222
PHONE (518) 442-3700

ITS Service Centers
(518) 442-3700