Mail Services for Students

If you have any questions, please contact Mail Services at 518-442-3272 or [email protected].

You can also visit the mail facility (Catskill B010) between 7 a.m. and 3 p.m. Monday through Friday.

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Receiving Mail & Packages as a Residential Student

All student letter mail and packages are managed by Mail Services. All letters and packages must have your first name, last name and mail reference number.

When a letter or package is ready for pickup an email will be sent to your UAlbany email address. (The email will come from [email protected]). If you don't pick up your mail within five business days, it will be returned to the sender.

If you are expecting a letter or package, but haven't receive an email, please call Mail Services at 518-442-3272.

Mail Services is not responsible for any mail items or delivery services that does not deliver the items directly to Mail Services. Additionally, any mail addressed to students who do not live on campus will be immediately returned to the sender. Mail Services is not responsible for any mail sent to students who do not live on campus.

Winter Intersession & Spring Break: Packages are held over the Winter Intersession and Spring Break. However, packages received during Summer Session are returned — unless you are approved by Residential Life to live in on-campus housing during the summer.
 

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Parcel Lockers

Location: Catskill B027 (Basement level of Catskill, near Colonial Quad)

Hours: 7 a.m. to 11 p.m. Monday through Friday

Mail Services uses parcel lockers to provide students with greater flexibility to pickup packages.

Packages are delivered to lockers Monday through Friday. You will receive an email with the locker code or barcode (Subject Line: "Package at Mail Room - Mail Services UAlbany").

Once you receive the email, please go to the appropriate locker bay and enter the code or scan the barcode. The locker will pop open. Please close the locker door after you retrieve your package.

You are expected to pick up a package within 48 hours of the email notification, otherwise it will be returned to the Mail Services package area. Packages that are not picked up are returned to sender.

Certain packages won't be placed in lockers and must be picked up at the Mail Services window. Such packages include:

  • Overly large or heavy Items
  • Letter mail
  • Items that requires verification
  • Refrigerated items
  • Overflow packages (when there are more packages than available lockers)

Addressing Letter Mail or Packages to a Residential Student

If you want to send letter mail or packages to a student who lives on UAlbany’s campus, please address it as follows:

Student’s Full Name
University at Albany, Mail Reference #
1400 Washington Avenue
Albany, NY 12222

Mail that does not list the student’s first name, last name, and Mail Reference Number will be returned to the sender. Be sure to write the student’s name as it is listed in the University records.

 

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Sending Mail from Campus

Note: If your mail is being sent to an international location, you must also include a Customs Form.
 

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U.S. Postal Service

You can buy U.S. Postal Service postage stamps at the Mail Services window from 7:30 a.m. to 2 p.m. Monday through Friday. The University Bookstore also sells stamp books and pre-stamped envelopes.

UPS

There are also drop boxes for express letters or small packages at the following locations:

  • Outside the University Art Museum on the Uptown Campus (5 p.m. pickup)

  • Outside the University Administration Building on the Uptown Campus (5 p.m. pickup)

  • Outside the Dewey Library on the Downtown Campus (5 p.m. pickup)

  • Outside the C Wing of the Main Laboratory Building on the Health Sciences Campus (5 p.m. pickup)

Download maps of our campuses.

Submitting a Change of Address Form

Our office can only deliver mail to students who currently live on campus. If you’re moving off campus permanently or temporarily, you should request your mail be forwarded to your new address by submitting a Change of Address Form. 

  • Students who are graduating, moving off campus, withdrawing, taking a leave of absence or otherwise leaving campus permanently or indefinitely should submit a Change of Address Form.
  • Students who are leaving campus for the summer are also encouraged to submit a Change of Address Form. Note: The Department of Residential Life will provide Mail Services with a list of students approved to live in on-campus housing during the Summer Session.

Once your change of address is processed, any First Class Mail (letters) will be forwarded to your new address for six months. We recommend you notify others of your new address as soon as possible, however, to avoid delays associated with mail forwarding. Only USPS can forward mail-items at no additional cost, all other carriers (UPS, DHL, FedEx, Amazon, etc..) will require additional postage by recipient. 

The U.S. Postal Service will not forward Standard Non-profit Mail, which includes catalogs, newsletters and mail from non-profit organizations.

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