Mail Services for Students | University at Albany

Receiving Mail & Packages as a Residential Student

All student letter mail and package are managed by Mail Services. When a letter/package is ready for pickup an email will be sent to your UAlbany email address (The email will come from [email protected]). All letter and packages must have your first name, last name, and mail reference number.

If you don't pick up your mail within one week, it will be returned to the sender.

If you are expecting a letter or package, but haven't receive an email, please call Mail Services at 518-442-3272.

Mail Services is not responsible for any mail items or delivery services that does not deliver the items directly to Mail Services. Additionally, any mail addressed to students who do not live on campus will be immediately returned to the sender. Mail Services is not responsible for any mail sent to students who do not live on campus.

Parcel Lockers

Located: Catskill B027 (Basement level of Catskill near Colonial Quad, near B027)
Days/Hours: Monday through Friday 7am – 11pm

Mail Services will utilize parcel lockers to provide greater flexibility to package pickup times and capabilities. The expectation will be for students to pick up packages as soon as it placed in the locker with a range of 48 hours, before returning to the Mail Services package area. All processes remain the same in which packages are returned to sender/vendor if not retrieved within 5 days.

Packages will be delivered Monday through Friday to locker bays (A through H)
•    Student will get an email with the locker code/barcode (Email Subject: Package at Mail Room - Mail Services UAlbany)
•    Student goes to the appropriate locker bay location
•    Student walks up to the console
•    Student enters the code or scans the barcode
•    Locker door pops open
•    Student retrieves package
•    Student closes door

Certain packages will not be placed in parcel lockers and must be picked up at the Mail Services window for the following reasons:
•    Items are too large or heavy to fit into the lockers
•    Letter mail
•    Items that name needs to be verified by a Mail Services staff member
•    Refrigerated items
•    Overflow, there are more packages than lockers available

Winter Intercession and Spring Break: Packages are held over the Winter Intersession and Spring Break. However, packages received during Summer Session are returned — unless you are approved by Residential Life to live in on-campus housing during the summer.

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Addressing Letter Mail or Packages to a Residential Student

If you want to send letter mail or packages to a student who lives on UAlbany’s campus, please address it as follows:

Student’s Full Name
University at Albany, Mail Reference #
1400 Washington Avenue
Albany, NY 12222

Mail that does not list the student’s first name, last name, and Mail Reference Number will be returned to the sender. Be sure to write the student’s name as it is listed in the University records.

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Sending Mail from Campus

Note: If your mail is being sent to an international location, you must also include a Customs Form.

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U.S. Postal Service

You can buy U.S. Postal Service postage stamps at the Mail Services window from 7:30 a.m. to 2 p.m. Monday through Friday. The University Bookstore also sells stamp books and pre-stamped envelopes.

UPS

There are also drop boxes for express letters or small packages at the following locations:

Outside the University Art Museum on the Uptown Campus (5 p.m. pickup)
Outside the University Administration Building on the Uptown Campus (5 p.m. pickup)
Outside the Dewey Library on the Downtown Campus (5 p.m. pickup)
Outside the C Wing of the Main Laboratory Building on the Health Sciences Campus (5 p.m. pickup)

Download maps of our campuses.

Submitting a Change of Address Form

Our office can only deliver mail to students who currently live on campus.

Students who are graduating, moving off campus, withdrawing, taking a leave of absence or otherwise leaving campus permanently or indefinitely should submit a Change of Address Form.

Students who are leaving campus for the summer are also encouraged to submit a Change of Address Form. Note: The Department of Residential Life will provide Mail Services with a list of students approved to live in on-campus housing during the Summer Session.

Once your change of address is processed, any First Class Mail (letters) will be forwarded to your new address for six months. We recommend you notify others of your new address as soon as possible, however, to avoid delays associated with mail forwarding. Only USPS can forward mail-items at no additional cost, all other carriers (UPS, DHL, FedEx, Amazon, etc..) will require additional postage by recipient.

The U.S. Postal Service will not forward Standard Non-profit Mail, which includes catalogs, newsletters and mail from non-profit organizations.

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