Mail Services for Students

If you have any questions, please contact Mail Services at 518-442-3272 or [email protected].

You can also visit the mail facility (Catskill B010) between 7:00 a.m. and 3 p.m. Monday through Friday.

Receiving Mail & Packages as a Residential Student

Mail Services manages letters and packages for students who live on campus.

We'll send an email to your address when you have a letter or package ready for pickup. (The email will come from [email protected].)

You can pick up your mail and packages at the Mail Services facility (Catskill B010) between 7:00 a.m. and 3 p.m. Monday through Friday during the academic year. You’ll need to show your physical UAlbany ID card or use the CBORD app to show your mobile UAlbany ID.

If you don't pick up your mail within one week, it will be returned to the sender.

If you are expecting a letter or package but haven't receive an email, please call Mail Services at 518-442-3272 and our staff will look up the information while you’re on the phone.

Packages are held over the Winter Intersession and Spring Break. However, packages received during Summer Session are returned — unless you are approved by Residential Life to live in on-campus housing during the summer.

Mail Services is not responsible for any mail items or delivery services that does not deliver the items directly to Mail Services. Additionally, any mail addressed to students who do not live on campus will be immediately returned to the sender. Mail Services is not responsible for any mail sent to students who do not live on campus.



Addressing Letter Mail or Packages to a Residential Student

If you want to send letter mail or packages to a student who lives on UAlbany’s campus, please address it as follows:

Student’s Full Name
University at Albany, Mail Reference #
1400 Washington Avenue
Albany, NY 12222

Mail that does not list the student’s first name and last name will be returned to the sender. Be sure to write the student’s name as it is listed in the University records.



Sending Mail from Campus

Note: If your mail is being sent to an international location, you must also include a Customs Form.

U.S. Postal Service

You can buy U.S. Postal Service postage stamps at the Mail Services window from 7:30 a.m. to 2 p.m. Monday through Friday. The University Bookstore also sells stamp books and pre-stamped envelopes.


There are also drop boxes for express letters or small packages at the following locations:

  • Outside the University Art Museum on the Uptown Campus (5 p.m. pickup)

  • Outside the University Administration Building on the Uptown Campus (5 p.m. pickup)

  • Outside the Dewey Library on the Downtown Campus (5 p.m. pickup)

  • Outside the C Wing of the Main Laboratory Building on the Health Sciences Campus (5 p.m. pickup)

Download maps of our campuses.

Submitting a Change of Address Form

Our office can only deliver mail to students who currently live on campus.

Students who are graduating, moving off campus, withdrawing, taking a leave of absence or otherwise leaving campus permanently or indefinitely should submit a Change of Address Form.

Students who are leaving campus for the summer are also encouraged to submit a Change of Address FormNote: The Department of Residential Life will provide Mail Services with a list of students approved to live in on-campus housing during the Summer Session.

Once your change of address is processed, any First Class Mail (letters) will be forwarded to your new address for six months. We recommend you notify others of your new address as soon as possible, however, to avoid delays associated with mail forwarding. Only USPS can forward mail-items at no additional cost, all other carriers (UPS, DHL, FedEx, Amazon, etc..) will require additional postage by recipient. 

The U.S. Postal Service will not forward Standard Non-profit Mail, which includes catalogs, newsletters and mail from non-profit organizations.