Frequently Asked Questions about Insurance

Frequently Asked Questions


What do I do if I get sick?
If it is a life-threatening emergency, you should go to the emergency room at a hospital. If it is not an emergency, call the Student Health Center at 518-442-5229 for an appointment.

What happens if I don’t go to the University Student Health Services?
You will have to pay the $200.00 deductible and $25.00 co-pay out of your own money for each injury or illness you had treated without a referral being processed by United Healthcare Student Resources.

Where can I go for prescriptions if the University Health Center Pharmacy is closed?
You can have your prescription filled at any pharmacy. However, many pharmacies will ask you to pay for your prescription in advance. If that happens, you will have to fill out a claim form. Claim forms can be downloaded on the United Healthcare Student Resources page or you can pick them up from the Office of International Education.

Where can I go for medical treatment if I am unable to visit the University Health Center?
You can go to any doctor, anywhere. If you go for medical treatment and it is not an emergency, you will have to pay the $50 deductible. If the University Health Center is closed, and it is not an emergency, you should wait to be seen at the University Health Center when it opens. If it is a medical emergency, you can visit any medical facility.

What do I do if I don’t have my insurance card but I need medical treatment?
Please call Customer Service at the toll-free telephone number on the front of your member ID card or the number displayed when using the UHCSR Mobile App. If your ID card is not available, please call Customer Service at 1-800-767-0700 (7 a.m. - 7 p.m., CST, Monday through Friday).

Who can I contact if I have a specific medical need/prescription and want to know if it is covered?
You may contact United Healthcare:
+1 855-282-3517 (U.S.)
+1 610-254-5304 (collect outside the U.S.)

If you need additional assistance, please contact the CIEGS Insurance Coordinator:
[email protected]
518-591-8172 (ask for Insurance)