Replacing a lost, stolen or damaged UAlbany ID Card
Please note that the processes for replacing a UAlbany ID Card have been adjusted due to COVID-19, while the ID Card Office operates virtually.
For questions please contact the ID Card office at [email protected] or at (518) 442-5989
What should I do if I have lost my UAlbany ID Card?
If you misplace, lose or believe your UAlbany ID Card has been stolen, you must deactivate it as soon as possible. The person, to whom a UAlbany ID Card has been issued, is responsible for keeping their card secure and is liable for all activity on the UAlbany ID Card until it is deactivated. Refunds are not provided for money or meals fraudulently spent on a UAlbany ID Card.
For your protection, cashiers who accept UAlbany ID Card as a form of payment will verify that the card belongs to the person making the purchase and will not accept a UAlbany ID Card as a form of payment if the photo on the card does not match the person using the card. Additionally, cashiers may require a second form of photo identification for purchases made with a UAlbany ID Card or credit card.
How can I deactivate my UAlbany ID Card if it is lost or I believe it has been stolen, and can I receive a temporary card?
- Immediately Online: You can immediately deactivate your UAlbany ID Card online or through the CBORD Mobile ID App. This will lock your UAlbany ID Card so that no else can use your card. If you do not know where your UAlbany ID Card is, we highly recommend you deactivate it immediately online since this is the most expedient way to protect your card from fraudulent usage.
- In Person at UPD or your residence office: You can stop by the University Police Department or your residence office to have your UAlbany ID Card deactivated.
- Students can receive a temporary Dane It card from UPD or your residence office. The temporary Dane It card will provide access to your residence hall and your Meal Plan.
- Students are required to return the temporary Dane It card to the office it was obtained from or use campus mail to return to the ID Card Office and follow the process to replace their previously issued UAlbany ID Card (see below).
If I find my UAlbany ID Card after I have deactivated it, can it be reactivated?
Yes, if you find your UAlbany ID Card or have it returned to you after you have deactivated it, you can now go online to ualbanyid.com or onto the CBORD Mobile ID App to reactivate it. You can not reactivate a card that was replaced.
How can I replace a lost, stolen or damaged UAlbany ID Card?
If you believe your card needs replacement due to normal wear and tear, please email [email protected] with your name, ID number and campus address (your department address is acceptable). Your ID Card will be printed and distributed via campus mail for activation upon receipt.
The ID Card Office will notify you when your replacement card has been printed and placed in campus mail.
If you have a temporary Dane It card, please return it to the office that issued it or to the ID Card Office via campus mail after you have activated your new ID Card.
Once a UAlbany ID Card has been replaced by a new one, the previously issued card will be permanently deactivated. The $20 replace fee is non-refundable should you locate your previous card after a new one has been issued.