Staying Connected to a Virtual Campus

Stay connected to campus even as the COVID-19 pandemics requires classes and services to be delivered remotely. 

ALBANY, N.Y. (March 24, 2020) — University classes are now being offered remotely and services have moved online, but there are many resources to keep all Great Danes connected.


Advisement continues via email, phone or Zoom. Contact your advisor directly or email advisor@albany.edu with questions. Make sure you speak to your advisor before making any decisions about changing a class to an S/U grading format, or withdrawing from a class. You can follow the Academic Support Center on Twitter @UAlbanyAdvising.

EOP/OAAE students will be advised by their EOP/OAAE counselors/advisors and should reach out to them directly.

ASC advisors will hold “virtual walk-in” advisement through Zoom daily from 9 a.m. to 5 p.m.


For academic help, A-Plus Tutoring & Academic Support is available online for both tutoring and coaching. The Writing Center is offering online tutorials and CARRS (the Center for Achievement, Retention and Student Services) is transferring all tutoring — including study groups — to an online format. For more information, call 518-437-4222. Bio-Dome, Project Excel and CSTEP are also working on moving programing to an online format.


The University Libraries have ceased circulating physical materials to reduce the risk of infection. Librarians are available to help you with these virtual services:

Financial Aid

For information on your financial aid, you can live chat with a representative via the website or email your questions to fao@albany.edu. Your financial aid will not be affected if your course load remains the same. Work study recipients should speak to employers about working remotely.

Housing and refund update

Virtual checkout has been extended until Sunday, March 29. Students will be able to retrieve belongings left in residence halls and campus apartments when it is safe to do so — information on timing will be forthcoming. Only students with extenuating circumstances can remain on campus. Questions? Call Residential Life at 518-442-5875 or email ResLife@albany.edu.

As a result of the COVID-19 crisis, students will receive a prorated refund or credit for the following: campus housing and meal plans, and fees for transportation, athletics, recreation & campus life and student activity. Check the COVID-19 webpage for eligibility. If you have a critical financial need, please email the Financial Aid Office.

Reach the Registrar's Office

The Registrar’s office is available via live chat, email or phone  (8 a.m. - 4 p.m. Monday through Friday), with staff working remotely to answer questions. The chatbot (Minerva) is available to answer questions 24/7. Minerva and Live Chat are available on the website in the bottom right hand corner.

Advance Registration for Summer 2020 and Fall 2020 will take place as planned. Please contact your advisor for your AVN. For more information about registration, academic dates/deadlines, transcripts, transfer credit, enrollment verifications and degree verifications, visit the website.

Counseling and Psychological Services (CAPS)

CAPS remains open as classes are moved online. Students, faculty, staff and family members can contact CAPS weekdays between 8:30 a.m. and 4:30 p.m. by email or by phone at 518-442-5800.

More Info

For more information on University services and supports, visit the new Student Support Page, which includes helpful videos and information about how to connect with campus offices.

To stay updated about University responses, check our COVID-19 page regularly. Keep an eye on your email for updates.

Additional COVID-19 information can be found at the state Department of Health and the CDC websites. Johns Hopkins has been tracking every COVID-19 case worldwide and also updates this interactive map. The World Health Organization has international information about the spread of the disease.

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About the University at Albany
A comprehensive public research university, the University at Albany offers more than
120 undergraduate majors and minors and 125 master's, doctoral, and graduate certificate programs. UAlbany is a leader among all New York State colleges and universities in such diverse fields as atmospheric and environmental sciences, business, criminal justice, emergency preparedness, engineering and applied sciences, informatics, public administration, social welfare, and sociology taught by an extensive roster of faculty experts. It also offers expanded academic and research opportunities for students through an affiliation with Albany Law School. With a curriculum enhanced by 600 study-abroad opportunities, UAlbany launches great careers.