Staying Connected to a Virtual Campus

Stay connected to campus even as the COVID-19 pandemics requires classes and services to be delivered remotely.

ALBANY, N.Y. (March 24, 2020) — University classes are now being offered remotely and services have moved online, but there are many resources to keep all Great Danes connected.

Advisement

Advisement continues via email, phone or Zoom. Contact your advisor directly or email [email protected] with questions. Make sure you speak to your advisor before making any decisions about changing a class to an S/U grading format, or withdrawing from a class. You can follow the Academic Support Center on Twitter @UAlbanyAdvising.

EOP/OAAE students will be advised by their EOP/OAAE counselors/advisors and should reach out to them directly.

ASC advisors will hold “virtual walk-in” advisement through Zoom daily from 9 a.m. to 5 p.m.

Academics

The University Libraries have ceased circulating physical materials to reduce the risk of infection. Librarians are available to help you with these virtual services:

• Search the collections of the University Libraries, as well as those of other SUNY libraries
• Ask a Librarian virtual chat or email reference
• Virtual research consultations
• Subject Librarian expertise
• Access to databases and ebooks
• Interlibrary Loan of digital resources
• Electronic course reserves
• Virtual information literacy instruction
• University Libraries website for access to all virtual services

Financial Aid

Housing and refund update

Virtual checkout has been extended until Sunday, March 29. Students will be able to retrieve belongings left in residence halls and campus apartments when it is safe to do so — information on timing will be forthcoming. Only students with extenuating circumstances can remain on campus. Questions? Call Residential Life at 518-442-5875 or email [email protected].

As a result of the COVID-19 crisis, students will receive a prorated refund or credit for the following: campus housing and meal plans, and fees for transportation, athletics, recreation & campus life and student activity. Check the COVID-19 webpage for eligibility. If you have a critical financial need, please email the Financial Aid Office.

Reach the Registrar's Office

The Registrar’s office is available via live chat, email or phone  (8 a.m. - 4 p.m. Monday through Friday), with staff working remotely to answer questions. The chatbot (Minerva) is available to answer questions 24/7. Minerva and Live Chat are available on the website in the bottom right hand corner.

Advance Registration for Summer 2020 and Fall 2020 will take place as planned. Please contact your advisor for your AVN. For more information about registration, academic dates/deadlines, transcripts, transfer credit, enrollment verifications and degree verifications, visit the website.

Counseling and Psychological Services (CAPS)

CAPS remains open as classes are moved online. Students, faculty, staff and family members can contact CAPS weekdays between 8:30 a.m. and 4:30 p.m. by email or by phone at 518-442-5800.

More Info

For more information on University services and supports, visit the new Student Support Page, which includes helpful videos and information about how to connect with campus offices.

To stay updated about University responses, check our COVID-19 page regularly. Keep an eye on your email for updates.

Additional COVID-19 information can be found at the state Department of Health and the CDC websites. Johns Hopkins has been tracking every COVID-19 case worldwide and also updates this interactive map. The World Health Organization has international information about the spread of the disease.

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