Supporting our Students

We recognize that this unprecedented event has made navigating your academic journey complicated – and perhaps a bit overwhelming. We also recognize that, because of the quickness with which information comes in or changes, it is difficult to know what is happening and how to prepare or organize your time.  

To that end, we hope that the following page offers the information you need to succeed for the rest of the semester. Please check back here frequently, as information can change quickly! If there is information you need but that isn’t listed below, please contact your academic advisor, and we will find the answers you need. 


Health and Well Being while Socially Distancing Off Campus



Social distancing and remote learning can be both isolating and overwhelming, but there are steps you can take to help lessen the emotional burden of being away from campus! 

  • It’s normal to feel scared or anxious or sad or depressed, and it’s also ok to feel bored and restless! Let yourself feel your feelings if you’re having them, and then do something to help yourself feel better. 
  • Taking care of yourself is crucial right now for emotion regulation. Drink a lot of water, eat healthy and regularly if you can, get a solid night’s sleep. Take your meds if you need them, be sure to exercise or stretch a bit every once in a while. If you find yourself feeling tense, let yourself take a deep breath and release it slowly. 
  • It’s good to be informed and know what’s going on, but sometimes too much information can be overwhelming. So, if you’re starting to feel panicked, it may be good to step away from the news or social media, maybe read a good book or watch your favorite show on Netflix for a bit. 
  • Having a community is really important when you’re social distancing at home – you’ve got a lot of folks both at UAlbany and at home who care about you, and it’s a good time to lean on them. Call a friend or family member, call your roommate or someone in your LLC or a classmate or club member. We’re all in different locations, but we’re all still part of the UAlbany community, and distance doesn’t change that! 

As always your advisors in the ASC are here for you no matter what; don’t be afraid to send us an email or a text or check in by zoom, and we’ll help get you information or plugged in with resources or just let you vent about being isolated. We’ll do our best to get you up to date information both here on this page, on our Instagram account (@ualbanyadvising), and by email, but please reach out if you need anything, and take care of yourself!

Counseling & Psychological Services remain available to you for remote counseling. Check the FAQ below for details. You can also contact the mental health counseling hotline open to all New Yorkers at 1-844-863-9314



Student Support and Student Life 


Registrar's Office

The Registrar’s staff members are available via email ( and live chat from 8 a.m. to 4 p.m. Monday through Friday.

Our chatbot, Minerva, is available to answer questions 24/7. Both Minerva and Live Chat are available on the Registrar's website in the bottom right hand corner.

Please visit the Registrar's website for information about registration, academic dates/deadlines, transcripts, transfer credit, enrollment verifications and degree verifications.

Advance Registration for Summer 2020 and Fall 2020 will take place as planned. Please contact your advisor for your AVN.

Financial Aid

The Financial Aid Office is currently working remotely and you may contact them at You can also get more information from the Financial Aid website.  

Career Services

The Career Services Office is currently working remotely and you may contact them at You can also schedule a remote appointment with their staff on Handshake, which can be found on the Career Services website. Stay connected with them on Twitter and Instagram @UAlbanyCareer. 

Counseling and Psychological Services

CAPS offers several resources to assist you with addressing the emotional impact of the COVID-19 pandemic and beyond. You can check the guide for Mental Health during COVID-19 or go to the CAPS website to find out how to make a virtual appointment.

You can also consider contacting the Emotional Support Hotline established by Governor Cuomo which is open to everyone. You can reach the hotline at 1-844-863-9314.

Student Health Services

Student Health Services is open virtually, and ready to answer questions and schedule telemedicine appointments. 

To contact SHS or to schedule a telemedicine appointment with on of the SHS clinicians, please see the SHS webpage or call 518-442-5454 for assistance. 

If you are experiencing severe symptoms such as high fevers, cough, or shortness of breath, please seek medical attention right away — you should call 911 and advise the dispatcher of your symptoms and concerns about COVID-19.

Disability Resource Center

The DRC is open as well. For questions regarding accessibility and accommodations, please contact the Center for Disability Resources at 518-442-5501 or You can also reach out to the Office of the Dean of Students' at Please be mindful of social distancing best practices and use phone or email if possible.

Student Organizations and Athletics 

All athletics events, including practices, training and competitions for UAlbany athletics teams have been canceled for the spring semester including any events that were scheduled to occur after the end of the semester. 

As a precaution, all in-person student club and organization events are canceled for the remainder of the semester effective immediately. This includes all in-person events both on and off campus regardless of funding source or recognizing entity. 

We understand you may have many questions and concerns regarding funding and contracts. The Student Association (SA) Leadership, The Graduate Student Association (GSA) Leadership and the Office of Student Activities will work with your leadership closely to navigate these issues.