Students Rights and Responsibilities

As a patient of the University Health Center , you have the right…

To respectful and considerate care, regardless of gender, race, nationality, religion, age or sexual orientation.
To confidentially of health information and privacy.
To know the name and position of the person(s) attending to you via identification badges.
To proper medical advice, care and attention.
To an explanation of your diagnosis, medical needs and prognosis
To participate in treatment decisions and receive appropriate information to ensure informed consent for any proposed procedure.
To refuse medical attention and accept the consequences of doing so.
To refuse referrals and accept the consequences of doing so.
To follow-up care.
To change providers.
To access medical records when requested in writing.
To refuse or approve the release or disclosure of he content of his/her medical record except as required by law.
To know what is billable to you before services have been rendered.
To have access to a fee schedule in every department.
To report a grievance to the Medical Director, VP of Student Success or the New York State Department of Health or by filling out a patient satisfaction survey.

To schedule appointments in advance, keep appointments, be prompt and call ahead to cancel an appointment.
To provide complete and accurate medical and psychological history (including medication history).
To follow the provider’s treatment plan as prescribed.
To ask questions if you do not understand what the provider has told you.
To be respectful of all UHC staff and UHC property.
To pay for all charges billed to you.
To know your insurance name and policy number

University Health Center
University at Albany, State University of New York
400 Patroon Creek Blvd, Suite 200, Albany, NY 12206 PHONE (518) 442-5454 APPOINTMENTS (518) 442-5229 FAX (518) 442-5444