Employment Opportunities

University Auxiliary Services at Albany, Inc. (UAS), is a 501(c)(3) nonprofit corporation that invests in and provides services to enhance the educational, research, learning and living experiences of the University at Albany community. While UAS offices are located at University at Albany, positions are neither a New York State nor a SUNY position, as UAS is an independent nonprofit corporation and neither State, nor University benefits and pay scales apply.

Qualified candidates must send their resume and cover letter including salary expectations to [email protected]. Phone inquiries will not be accepted. Resumes will be accepted until the position is filled. University Auxiliary Services at Albany, Inc. does not discriminate in the administration of any of its employment on the basis of sex, age, race, color, religion, national origin, marital status, veteran status, disability, sexual orientation, gender identity, pregnancy, genetic information or any other basis protected by law.

UAS offers a full and generous benefits package including paid holidays, vacation, sick and personal time as well as medical, dental, vision, group term life, long term disability, retirement, financial planning, and wellness options with full-time positions. UAS offers paid holidays, sick and personal time with part-time positions. 
 

Click one of the job titles below to read more about the position.

The position of Executive Director for University Auxiliary Services, Inc. is being managed by the University at Albany Office of Human Resources. To review the job description and instructions on how to apply visit https://albany.interviewexchange.com/jobofferdetails.jsp;jsessionid=E6541028490803A8C13DD17B8E5FBCBE;jsessionid=7AC79E72E602CA18AAEC6D59775D6DF3?JOBID=172656

Applicants MUST submit the following documents:

  • Resume/CV
  • Cover letter stating all the required minimum qualifications and any of the applicable preferred qualifications
  • Contact information for three professional references

Note: After submitting your resume/CV, instructions for uploading additional documents (i.e. cover letter etc.) with be provided.

Please apply online via http://albany.interviewexchange.com/candapply.jsp?JOBID=172656

See the FAQ for using the University online system. Please contact the Office of Human Resources if you need assistance applying through this website.

Returning Applicants - Login to your UAlbany Careers Account to check your completed application.

Review of applications will begin March 11, 2024, and will continue until the position is filled.

Announcement:

Unique on-campus opportunity for someone with experience in hospitality services. Responsibilities include management of physical assets as well as monitoring of program standards and compliance of the dining, vending and other services provided by contracted third party vendors. Starting annual salary $58,500 – $76,050.

Minimum qualifications include an associate’s degree (lesser degree may be substituted with relevant experience in food service management or quality assurance field), two or more years of food service or other relevant operations experience, and demonstrated experience with inventory management, inspection, and/or quality control management and Microsoft Excel or similar data base technology. Candidate must be eligible to work in the US and have a valid driver’s license and the ability to travel efficiently between multiple locations.

University Auxiliary Services at Albany, Inc. (UAS), is a 501(c)(3) nonprofit corporation that invests in and provides services to enhance the educational, research, learning and living experiences of the University at Albany community. UAS offers a full and generous benefits package including paid holidays, vacation, sick and personal time as well as medical, dental, vision, group term life, long term disability, retirement, financial planning, and wellness options with this full-time position.

Qualified candidates must send their resume and cover letter including salary expectations to [email protected]Phone inquiries will not be accepted. Resumes will be accepted until the position is filled.

Job Description:

Under the supervision of the Senior Director of Operations & Contracted Services, the Contracted Operations Manager provides support for the UAS contracted service operations on campus.  Responsibilities include oversight of all dining and kitchen equipment assets (inventory, maintenance and repair, replacement, sourcing, and ordering, follow up and receiving, set up and coordination of training,). In addition, this position ensures that contract standards, including but not limited to food quality, service and safety are maintained for dining, vending, laundry, and other related services. This position supports the Senior Director of Operations & Contracted Services by overseeing assigned components of facility renovations and construction projects and by performing other functions as required.

Supervisory Responsibilities: occasional student supervision but no direct reports

Primary Responsibilities:

Oversee all UAS owned dining and kitchen equipment assets including but not limited to:

  • Review operational needs and make recommendations regarding maintenance, repair and/or replacement
  • Coordinate maintenance, repair, relocation and installation  
  • Recommend, source (including competitive bid) and order  
  • Coordinate tracking, delivery, receiving, moving, installation and training,
  • Including University and contractor support for receiving and installation as necessary
  • Reconcile work orders and invoices for payment
  • Assist UAS finance office to maintain fixed asset reporting
  • Maintain current physical inventory
  • Assist with inspections and accompany3rd inspectors as assigned
  • Monitor UAS services and systems related to operations and associated facilities including but not limited to dining, vending, pest control, composting, grease traps, hood and fire suppressions systems, janitorial, laundry, MicroFridge rentals, student storage, and foliage.
  • Schedule and coordinate internal monitoring systems, reviews, inspections and training report issues, take action, and follow up as required, engaging vendor partners and University (work orders) as appropriate.
  • Exercise discretion and independent judgment when engaging contract partners, UAlbany Departments, UAlbany Building Managers and UAS Departments in the reconciliation of financial reports, and the implementation of operational processes and project timelines
  • Assist with review of contractor reporting, auditing, benchmarking and other general documentation as assigned
  • Oversee student employees to effectively complete interdepartmental tasks and projects as assigned
  • Plan and complete special projects relating to operations and contract management as assigned
  • Function as a UAS staff advisor to student advisory committees as assigned
  • Support UAS by performing other tasks and functions as needed

Technical Skills:

  • Maintain current knowledge of software used to report transactions and analyze data for contract compliance including UAS and contract partner interfaces.
  • Maintain current knowledge of software used to manage office processes
  • Stay abreast of new developments and regulations related to project management, inventory management and customer trends
  • Maintain advanced working knowledge of spreadsheet software, including the ability to customize spreadsheets for the purpose of analyzing, reviewing and presenting information
  • Maintain current knowledge of University regulations and protocols that impact or are impacted by contracts
  • Customer Service Responsibilities:
  • Act as liaison to contract partners, University departments and UAS departments for matters related to daily operations, transactions and services as assigned.
  • Address customer concerns, appropriately forwarding cases to UAS directors if needed and provides follow up to ensure resolution
  • Recognize customer service challenges and appropriately communicates concerns, assisting to find solutions and collaboratively implement changes
  • Assist to coordinate contractor and auditor parking, ID Card, and building access
  • Assist to coordinate, plan and oversee UAS supported special events and services as assigned (may include supporting the University Office of Sustainability)
  • Assist in coordinating assigned contract operations and activities with contract partners and University departments and UAS departments (may include data collections required for the University Office of Sustainability.)

Communication Skills:

  • Communicate effectively on a non-verbal level, dressing appropriately for professional work and events, maintaining eye-contact and appropriate posture
  • Listen effectively and seeks to understand.  Demonstrates the ability to start conversations, ask relevant questions, obtain information, shows interest in others, seeks support and/or agreement, and tests understanding before providing input, feedback and/or solutions.
  • Verbally communicate effectively, using appropriate voice level for various environments, being mindful of surroundings and the presence of others.  Speaks clearly and adapts content to the receiver’s level of knowledge. 
  • Write effectively, using proper grammar, punctuation, spelling, sequencing and detail for informal and formal communications such as project notes, emails, timelines procedures, instructional materials, diagrams, graphs, spreadsheets, and tables.
  • Collaborate effectively with all contract partners, UAlbany departments and UAS departments
  • Continually seeks opportunities to develop strong interpersonal skills and communication skills

Physical and Other Requirements:

  • Occasional lifting of up to 50 lbs
  • Extended periods of walking and standing
  • Extended periods of computer use
  • Ability to work a flexible schedule
  • (early mornings, late nights, weekends and holidays on a rotating basis)
  • A valid driver’s license and the ability to travel efficiently between multiple locations is essential
  • This is an in-person position; attendance is essential

Knowledge, Skills and Abilities:

  • Knowledge and experience in a labor and equipment intensive production and service operation with a demonstrated understanding of scheduling, of production, quality assurance, fulfillment, and front line customer service
  • Ability to communicate effectively at all levels of the organization
  • Ability to work with a culturally and linguistically diverse population
  • Ability to work both collaboratively and independently with limited supervision
  • Ability to prioritize tasks and manage time effectively
  • Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment
  • Ability to multi-task and work with multiple partners/stakeholders is essential
  • Commitment to customer service
  • Proactive approach to problem identification and resolution

Minimum Qualifications:

  • Associate’s degree (lesser degree may be substituted with relevant experience in food service, management or quality assurance field)
  • Two or more years of food service or other relevant operations experience, inventory management, inspection, and/or quality control management experience
  • Experience in Microsoft Office Applications, specifically Microsoft Excel, Outlook, and Access or similar data base technology
  • Must be authorized to work in the United States

Preferred Qualifications:

  • Experience in food service operations and/or inspections
  • Experience in paperless records keeping
  • Higher Level Degree or Additional Certifications
  • Work experience in an educational environment
  • Experience in contract/contract relationship management
  • Inventory Accounting Software (SAGE) experience

This job description in no way implies that the duties listed here are the only ones you can be required to perform.  As an employee you are expected to perform other tasks, duties and training as directed by your supervisor or other UAS senior administrators.

Exceptional opportunity for someone to grow their experience in systems administration and front-end development within a collaborative and dynamic campus ID card office.  Responsibilities involve work with hardware, software, web applications, user interfaces, data analysis and frontline customer service. Starting annual salary $58,500 – $76,050.

Minimum qualifications include a bachelor’s degree (lesser degree may be substituted with comparable experience in IT related field), at least two years of experience with computer hardware, operating systems, and networking, including web applications, user interfaces, code development and programming languages.  Candidate must be eligible to work in the US and have a valid driver’s license and the ability to travel efficiently between multiple locations. Flexible hybrid schedule can be discussed.

University Auxiliary Services at Albany, Inc. (UAS), is a 501(c)(3) nonprofit corporation that invests in and provides services to enhance the educational, research, learning and living experiences of the University at Albany community. UAS offers a full and generous benefits package including paid holidays, vacation, sick and personal time as well as medical, dental, vision, group term life, long term disability, retirement, financial planning, and wellness options with this full-time position.

Qualified candidates must send their resume and cover letter including salary expectations to [email protected]Phone inquiries will not be accepted. Resumes will be accepted until the position is filled.

Job Description:

Under the supervision of the Director of ID Card Services, the Systems Administration Developer ensures the organizations computer systems, applications, hardware, software, database, and other technology are functioning and meet the organization’s evolving needs primarily related to the ID Card system and transactions.  This includes creative problem solving, product evaluation, data analysis/visualization and integration of complex systems with an emphasis on accessibility, optimization, and security of the web applications and user interfaces as well as interactive training and direct front line customer service.  System components and integrations include but are not limited to:  CBORD CS Gold/GET/Mobile ID/Persolvent, Micros Simphony, Event Management System, PeopleSoft, HID Fargo Connect, Mercury Access Control, Sage 100 and Fixed Asset System, web apps and user interfaces.  This position provides additional support to UAS by performing other functions as required.

Supervisory Responsibilities: Occasional front desk and student supervision, but no direct reports.

Primary Responsibilities:

  • Customize and maintain web applications and user interfaces including the development of code that can serve as the foundation for future projects and modifications.
  • Assists with planning and programming in the campus ID Card system, door access, and user groups, meal plans, debit credit accounts (SV&C), and schedules in conjunction with University Departments, contractors, and special events. Including software configuration, hardware configuration, and tests at point of use.
  • Assists with staging, programming, and ensuring functionality of door access hardware for the University in coordination with University facilities, contractors, and departments.
  • Assists with Installing and configuring new software and modules on the server, workstations, and mobile devices, including communication with ITS, CBORD, and other service providers as necessary.
  • Runs and recommends edits to reports for CSGold.
  • Assists with Troubleshooting hardware, software, network, and logical issues involved with UAS’s IT assets (Sage, CSGold, Micros, computer workstations, cell phones, i-pads, etc.) and card system linked equipment (vending machines, printers, GET).
  • Verifies and reconciles facts and figures for accurate reporting.
  • Process returns of defective equipment.
  • Supports UAS by performing other tasks and functions as needed.

Technical Skills:

  • SQL and Database Skills
    • Basic – Create, Read, Update, Delete (CRUD) operations for records
    • Intermediate – Table, field, key, and view creation, manipulation, and alters
    • Advanced – Trigger and Procedure setup and maintenance for business logic
  • CSGold Administration
    • Basic – User, Patron, Meal Plan, SV&C, Schedule, Calendar, Flag, Term, & Batch Jobs
    • Intermediate – TPS Nodes, Equivs, Code Map, Fund Pool, Discount, Alarms, & Imports
    • Advanced –Batch Que, Media, Cardlink, Interface & other configurations
    • Advanced – Custom Entitlements, table editing, integrating custom scripts, & ISO8583
  • Maintains advanced working knowledge of spreadsheet software, including the ability to customize complex spreadsheets for the purpose of analyzing, reviewing, and presenting information
  • Fluency in programming languages including but not limited to CMD, PERL, XML, Javascript, CSS, PHP, and HTML.
  • Maintains current knowledge of university systems, regulations and protocols that impact or are impacted by ID Card Office operations and technology
  • Intermediate working knowledge of PeopleSoft and student account billing software.

 Customer Service Skills:

  • Provides training and support to front line employees for optimal customer service.
  • Handles customer interactions upon escalation for resolution, and appropriately forwards cases and information to the next level; following up as necessary to ensure customer has received resolution.
  • Enforces and maintains a positive experience for all patrons interacting with the ID Card Department
  • Provides backup support to the ID Card Customer Service Representative as needed
  • Organizes system projects by discovering or interpreting deadlines, costs, and hardware/ software specifications to allow for successful completion of projects, which allows for improved service.

Communication Skills:

  • Communicates effectively to distribute duties for door access group, schedule, meal plan, and SV&C account assignment tasks and other system and account maintenance tasks to the ID Card Office Customer Service Associate and student staff; assisting with application as needed.
  • Maintains professional, clear, and courteous communication with patrons, departments, and other staff members.
  • Communicates effectively on a non-verbal level, dressing appropriately for professional work and events, maintaining eye-contact and appropriate posture during interactions.
  • Listens effectively, and seeks to understand.  Demonstrates the ability to start conversations, ask relevant questions, obtain information, shows interest in others, seeks support and/or agreement, and tests understanding before providing input, feedback and/or solutions.
  • Verbally communicates effectively, using appropriate voice level for various environments, being mindful of surroundings and the presence of others.  Speaks clearly and adapts content to the receiver’s level of knowledge. 
  • Estimates and schedules project deadlines and tasks accordingly. Notifying administration of potential pitfalls or great success stories.
  • Writes effectively, using  proper grammar, punctuation, and spelling for informal and formal communications that include but are not limited to:  project notes, emails, project timelines and updates, proposals, procedures and instructional materials, diagrams, graphs, spreadsheets, tables, and basic presentations.
  • Collaborates effectively with other people and departments
  • Continually develop strong interpersonal skills to improve communication for all ID Card Office related interactions.

Physical and Other Requirements:

  • Occasional lifting of up to 50lbs
  • Must be able to work on a ladder
  • Extended periods of computer use
  • A valid driver’s license and the ability to travel efficiently between multiple locations is essential
  • Ability to work a flexible schedule (position requires 24/7 system support on a rotating basis)
  • This is an in-person position; attendance is essential. Occasional remote work may be approved.

Required Knowledge, Skills and Abilities:

  • Knowledge and experience customizing and maintaining web applications and user interfaces including the development of code
  • Fluency in programming languages including but not limited to SQL, CMD, PERL, XML, Javascript, CSS, PHP, and HTML.
  • Excellent verbal and written communication skills with the ability to communicate effectively at all levels of the organization
  • Ability to work with a culturally and linguistically diverse population
  • Ability to work both collaboratively and independently with limited supervision
  • Ability to prioritize tasks and manage time effectively
  • Demonstrated project management skills and proven ability to deliver results in a fast-paced, deadline-oriented environment
  • Ability to multi-task and work with multiple partners/stakeholders is essential
  • Ability to collaborate with other units and business partners in the installation, repair and maintenance of systems and equipment
  • Proficiency in job related computing applications
  • Commitment to customer service
  • Proactive approach to problem identification and resolution.

Mandatory Qualifications:

  • Bachelor’s degree in Business Applications or Computer Science, or Bachelor’s Degree with comparable experience in IT related field.
  • At least two years of experience with computer hardware, operating systems, and networking, including web applications, user interfaces, code development and programming languages.
  • Must be authorized to work in the United States.

Preferred Qualifications:

  • Higher level degree
  • Experience in basic accounting and cash handling
  • Experience in Web App front end development
  • Campus card systems experience
  • Help desk technical support experience
  • Experience with CBORD CSGold system programming and card reader equipment.

This job description in no way implies that the duties listed here are the only ones you can be required to perform.  As an employee you are expected to perform other tasks, duties and training as directed by your supervisor or other UAS senior administrators.

UAS Contracted Vendor Opportunities (external application process)

For employment opportunities with UAlbany Dining or the University Bookstore please click the links below. UAlbany Dining and the University Bookstore offer students the opportunity to work right on campus. They will assist you in developing a work schedule that keeps your classes as your top priority.
 

Click for UAlbany Dining Employment Opportunities (Sodexo)

Click careers
Click search jobs
Step 1: Hourly Positions in the US
Step 2: Thinking about Working at Sodexo
Step 3: Select "Go"
Search Zipcode 12222
 

Click for University Bookstore Employment Opportunities (Barnes & Noble College)

Select Location: Albany NY