Replacing a lost, stolen or damaged SUNYCard
What should I do if I have lost my SUNYCard?
If you misplace, lose or believe your SUNYCard has been stolen, you must deactivate it as soon as possible. The person, to whom a SUNYCard has been issued, is responsible for keeping their card secure and is liable for all activity on the SUNYCard until it is deactivated. Refunds are not provided for money or meals fraudulently spent on a SUNYCard.
For your protection, cashiers who accept SUNYCard as a form of payment will verify that the card belongs to the person making the purchase and will not accept a SUNYCard as a form of payment if the photo on the card does not match the person using the card. Additionally, cashiers may require a second form of photo identification for purchases made with a SUNYCard or credit card.
How can I deactivate my SUNYCard if it is lost or I believe it has been stolen, and can I receive a temporary card?
- Immediately Online: You can immediately deactivate your SUNYCard online. This will lock your SUNYCard so that no else can use your card. If you do not know where your SUNYCard is, we highly recommend you deactivate it immediately online since this is the most expedient way to protect your card from fraudulent usage.
- In Person at SUNYCard Office: You can stop by the SUNYCard Office during normal business hours to have your card deactivated. The SUNYCard Office is located in Campus Center B52 and is open Mon – Fri 8:30 am to 4:30 pm (8 am to 4 pm during Summer Hours).
- In Person at UPD or your residence office: You can stop by the University Police Department or your residence office to have your SUNYCard deactivated whenever the SUNYCard Office is closed.
- Students can receive a temporary Dane It card from UPD or your residence office when the SUNYCard Office is closed. The temporary Dane It card will provide access to your residence hall and your Meal Plan.
- When the SUNYCard Office reopens, students are required to return the temporary Dane It card to the SUNYCard Office and follow the process to replace their previously issued SUNYCard (see below).
If I find my SUNYCard after I have deactivated it, can it be reactivated?
If you find your SUNYCard or have it returned to you after you have deactivated it, you can now go online or bring it to the SUNYCard Office to have it reactivated. The SUNYCard Office cannot reactivate a card that was previously replaced.
How can I replace a lost, stolen or damaged SUNYCard?
If your SUNYCard is lost, stolen or damaged and you need to replace it, visit the SUNYCard Office located in Campus Center B52 to have it replaced. The fee to replace a lost, stolen or visibly damaged SUNYCard is $20.
Once a SUNYCard has been replaced by a new one, the previously issued SUNYCard will be permanently deactivated. The $20 SUNYCard replace fee is non-refundable should you locate your previous SUNYCard after a new one has been issued to you.
- For Resident Students: UPD will issue a temporary card to students residing on campus when the SUNYCard Office is closed. The temporary card will provide access to your residence hall and one meal per meal period in the dining halls until the next business day when the SUNYCard Office is scheduled to open. When the SUNYCard Office reopens, Resident Students are required to return the temporary card to the SUNYCard Office and follow the process to replace their previously issued SUNYCard (see below). Students should contact their Residential Quad Office if UPD is not able to provide a temporary card.
- With the exception of SUNYCard CDTA bus service, all SUNYCard services previously assigned to your card will automatically carry over to your replacement card when a new one is issued to you. For CDTA swipe service, please note that it will take 3 business days for CDTA to update their system with your new SUNYCard magnetic stripe information. As a result, when you swipe your SUNYCard to ride the CDTA bus after a new card has been issued to you, you may be denied from riding until the CDTA system is fully updated. Also, if you are not registered for classes during the current semester or are not a current University employee, you will be denied from riding UAlbany Mass Transit bus routes with your SUNYCard.