Office of Student Accounts

The Office of Student Accounts provides students, parents, university departments and external agencies with the highest standard of customer service regarding all aspects of university billing and payment activities.  Our mission is to ensure that tuition and all fee related funds due to the University are billed, collected and posted in accordance with the policies and procedures outlined by the State University of New York, New York State and the Federal Government

The specific responsibilities of the office includes, but are not limited to, the issuance of tuition and fee invoices, including third party billings; maintaining and ensuring the accuracy of all student financial records;  the processing of all payments including waivers, scholarships and federal and state student aid funds; the issuance of student financial refunds as appropriate; review and approve the resident status of students for tuition billing purposes; spearhead all university collection efforts, including the management of payment plans and receivables; and meet the financial objectives of the university at large. 

Epay and Blank Screens on Login
Some attempts to log into epay have resulted in blank screens. If this happens to you, click on the compatibility button to the right of the web address bar, and try your login again.

If you are still unsuccessful, call SFC at 518.442.3202 or email epay.albany.edu with the following information:
1. Internet Browser type and version (select Help>About) in your browser.
2. Source Number (right-click the mouse on the white page; select "View Source" from the middle of the pop-up menu; and look for a number that appears like this: <!-- SN 344 -->).