Understanding and Improving Language Access to Family Planning Service
This project funded by a 3 year grant, received in 2009, from the National
Institutes of Health, Office of Population Affairs. The purpose of the project is to
address disparities in family planning services which emanate from the inability of
programs to identify and meet the needs of patients with limited English proficiency.
This research is among the first to systematically study how organizational improvement
in language assistance services can contribute to the elimination of language-related
disparities in family planning services. The strategies, tools and lessons which will
emerge from this project will help improve the planning and delivery of family planning
services for limited English proficient populations.
The project consists of 2 phases:
(Mapping the Landscape of Family Planning Clinics in NYS) focuses on deepening
understanding of the: (a) quantity and quality of language assistance services;
(b) organizational and community factors that may influence the delivery of language
assistance services, and (c) organizational history, resources, interest, and availability
to participate in research to improve language assistance services. This information will
then be used to plan and recruit eligible clinics in phase 2.
(Assessing whether an organizational language access plan will improve services)
will determine whether developing an organizational plan to support implementation of
specific language assistance services will improve the quality and quantity of those
services. In this phase, six Title-X funded clinics will be enrolled in the
study based on location, administrative support for language assistance, LEP Latina
patient volume, similar staff and patient characteristics, and similarity in current
language assistance practices. During this phase, participating clinics will be provided
with support to develop and implement a plan for language assistance services (e.g.
in-person, telephone and web-based support) and a mini-grant to support specific improvements
in language assistance services.