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Office of Client Support Services
Desktop Services Group
Laurie Enright Associate Director
photo_by_jeff Laurie Enright

The Desktop Services Group consists of the Desktop Support Specialist team and the PC Service Center.  Our mission is to provide support and problem resolution for university-owned computing hardware, software, and services. Our standard service offerings include:

  • General troubleshooting of university-owned desktop computer equipment 
  • Installation and configuration of university supported computers and software running Windows Vista/XP or Mac OS X 
  • Customer assistance in proper usage and maintenance of their computers
  • Virus and computer compomise intervention and recovery
  • Consultations and recommendations for purchase of new computer equipment
  • Repair of University owned computers and peripherals

These services are available for ITS supported clients; to find out who your supports your computer, please use the Technology Coordinator lookup.

For assistance, please submit a Help Request


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Information Technology Services
University at Albany, SUNY
1400 Washington Avenue
Albany, NY 12222
ITS Service Centers:  518-442-4000
 
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