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Office of Client Support Services
Desktop Services Group
Laurie Enright Associate Director
photo_by_jeff Laurie Enright

Desktop Services provides troubleshooting and triage of questions on any supported computer, software, or service.
Our standard service offerings include:

  • General troubleshooting of university-owned desktop computer equipment 
  • Installation and configuration of university supported computers and software
  • Customer assistance in proper usage and maintenance of computing systems
  • Virus and computer compomise intervention and recovery
  • Recommendations for purchase of new computer equipment

These services are available for ITS supported clients; to find out who your Technology Coordinator is, use the Technology Coordinator lookup.

For assistance, submit a Help Request


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Information Technology Services
University at Albany, SUNY
1400 Washington Avenue
Albany, NY 12222
ITS Service Centers:  518-442-4000
 
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