Information Technology Services, Faculty Technology Resources

Support campus course management software, Blackboard Learning System CE 6 (formerly WebCT Campus Edition 6).  Duties include assisting with program administration, providing end user support services to staff, faculty and TAs through workshops, documentation, one-on-one and telephone support.

Qualifications:  Strong communication skills (oral and written); Excellent organizational skills; Excellent interpersonal skills; Ability to interpret client needs and produce instructional materials; Ability to adapt and learn new procedures and software programs; Must be enterprising, diplomatic, and proactive at solving problems.

Technical Skills:  Understanding of various operating systems, directory structures, file formats, and protocols; Good working knowledge of software programs that produce files that can be accessed through Blackboard (word processing, spread sheet, presentations, graphics, web page, and multimedia); Knowledge of web design principles and usability standards.

Preferred:  Experience supporting course management software, software instruction, and/or working at a technical support helpdesk

Requirements: 20 hours per week; candidates must be enrolled in full-time study (9 credits/semester), and not hold other employment in the university while on the assistantship

Remuneration:  Stipend and a tuition waiver of up to 9 credits

Position is available starting January 2, 2008.  If not filled on that date, the semester stipend will be prorated based on actual start date.

E-Mail cover letter and resume to Gaylla Sestito at blshelp@albany.edu
E-mail subject line should read:  Blackboard/Graduate Assistantship