Graduate Student position with ITS Client Support Services Desktop Services Group on the Downtown Campus.

Requirements:

   * Strong people and customer service skills.
   * Excellent written and oral communication skills.
   * Have a good understanding of basic PC troubleshooting skills.
   * Ability to learn quickly and to understand and research problems
   * A Minimum of two semesters and available for 20 hours M-F, 9-5.

Preferred Requirements:

   * Experience with MAC and UNIX

Duties:

   * Configure and setup PCs in an Active Directory domain
   * Troubleshoot Windows and Office applications
   * Configure Microsoft Outlook in an Exchange Environment
   * Setup and Configure devices such as printers and scanners
   * Other duties which assist in the ITS support of the Downtown
     Campus.

Eligibility:

   * Acceptance into a full-time degree-granting graduate program.

Hours:

·20 hours per week.

Salary:

·Partial tuition waiver and semester stipend.

Apply:

Send letter and resume to:

Desktop Services Group - Downtown
downtown@albany.edu