Frequently Asked Questions
How do I...
Below are the most common questions of a new online student. If the questions or concerns that you have are not covered below, please contact Johanna Cole, Coordinator of Online Teaching and Learning at email@example.com.
- How do I register for classes?
- How do I get to my online classes?
- How do I buy my books?
- How do I access the library?
- How do I drop or add a class?
- When do I start my online classes?
- How and when do I pay my tuition bill?
- What about Financial Aid?
- What about Parking?
- What about my student I.D.?
- As a distance learner, do I have to complete the University's Health Forms?
- What are some characteristics of Successful Online Students at UAlbany?
1. HOW DO I REGISTER FOR MY CLASSES?
To enroll in courses at the University at Albany, you must first be admitted as a degree or non-degree student. If you have not yet been admitted to the University, and need more information about Undergraduate, Graduate, and non-degree (graduate or undergraduate) admissions, please click here.
After you have been admitted to the University as a degree or non-degree student and have received your Personal Identification Number (PIN) from ITS and your Advisement Verification Number (AVN) from your Academic Advisor, you are now eligible to register for classes.
Online Registration Using MyUAlbany
The University uses a web-based registration system called MyUAlbany to complete registration and program adjustments. In addition to registration, students have the ability to check their semester grades, change their address, check any administrative holds that may have been placed on their records and access other student services areas such as housing and financial aid.
It is easy to set up your password so that you can use MyUAlbany to register for courses. Go to MyUAlbany and click on the "Password Set/Reset" button. Follow the instructions to create a complex password and obtain your Net ID. Once you create your password, go to the MyUAlbany page and login using your Net ID and password. Instructions on how to enroll in, add and drop classes can be found in MyUAlbany: A Student Guide.
If you are having technical difficulties with your Net ID, PIN or password, contact the ITS HelpDesk at (518) 442-3700(518) 442-3700. If you are having AVN-related problems, contact your Academic Advisor.
2. HOW DO I GET TO MY ONLINE CLASSES?
The University at Albany offers fully online courses using the Blackboard Learning System.
If you are a new or visiting student at the University and are enrolled in an online course being offered using Blackboard, you will need to have completed the "Password Set/Reset" process described above to access your Blackboard course. Once you have your UAlbany Net ID and UNIX password, follow these instructions to access your Blackboard course:
Go to http://www.albany.edu/its and click on the Blackboard Learning System logon link or go to http://bls.its.albany.edu/ and use your Net ID and UNIX Password to log into the system.
For technical assistance with Blackboard, please contact the ITS HelpDesk at 518-442-3700518-442-3700 or submit a help request at http://www.albany.edu/its/help.
To view the ITS HelpDesk hours of operation, go to http://www.albany.edu/its/service_center_hours_helpdesk.htm.
3. HOW DO I BUY MY BOOKS?
Student who would like to order textbooks through the University at Albany bookstore can order them online. To order your text books online, please visit the bookstore web site at: http://albany1.bkstore.com/bkstore/content and click on the link for "Textbooks." Please be sure you have the following information handy when placing your order: department code, course number and class section number.
For questions regarding purchasing your textbooks online through the University Bookstore please call (518) 442-5690(518) 442-5690.
4. HOW DO I ACCESS THE LIBRARY?
The University Libraries offer an array of resources and services that can be accessed from the libraries' award-winning web page, http://library.albany.edu/. You will find a gateway for your information and research needs, including hundreds of article citations and full-text databases, web-based reference sources, subject specific web pages developed and maintained by our subject specialists, as well as services, including interlibrary loan, email reference service, and article and book delivery services. Tutorials on using library resources effectively can be found here.
Course materials that professors place on reserve for your use are accessible through our electronic reserves system, Eres.
The libraries' staff is avaiable to assist you with your research needs. Visit our Online & Distance Learning Services web page.
For assistance with distance learning services at the University at Albany library contact Suzanne Turner, Access Services Coordinator, at (518) 442-3612(518) 442-3612 or at firstname.lastname@example.org.
NOTE: Students who wish to access the University's Library systems from a distance will need access to their SUNYCard Library ID. To request the SUNYCard Library ID, please contact email@example.com.
5. HOW DO I DROP A COURSE?
If you must drop a class, drop it using MyUAlbany. Please note that your financial liability for the course will be determined by the date you dropped the course, not based on the date last attended. Also, please keep in mind that in the case of an online course, you will be financially liable regardless of whether or not you have logged into the course.
For the tuition liability schedule please view the University's Tuition Liability Schedule.
For more important semester dates and deadlines, see the University Academic Calendar.
6. WHEN DO I START MY ONLINE CLASSES?
You will be expected to begin your online class on the first day of classes or the first day of the session if the course is offered during the summer semester. To determine what day classes begin, please view the University Academic Calendar.
Students enrolled in courses offered through the Blackboard Learning System will be able to access course(s) two weeks prior to the start of the semester.
7. HOW AND WHEN DO I PAY MY TUITION BILL?
After enrolling in course(s), students are billed by the Office of Student Financial Services for the tuition and fees. You will be responsible for submitting payment by the date indicated on the invoice.
If you have questions about your invoice, please contact the Office of Student Financial Services at (518) 442-3202(518) 442-3202 or visit their web site at http://www.albany.edu/studentaccounts/.
8. WHAT ABOUT FINANCIAL AID?
Students with questions about financial aid should contact the Office of Financial Aid at (518) 442-5757(518) 442-5757 or visit their web site at http://www.albany.edu/financialaid/.
9. WHAT ABOUT PARKING?
Students taking courses at a distance who do not come to campus are not required to purchase a parking permit. If, however, you do come to a UAlbany campus, you must have a valid permit to park in the student parking lots or you must pay the daily rate in one of the University's visitor parking lots.
Registered students can purchase a parking permit for the academic year or semester in the Office of Parking and Mass Transit Services. For more information about parking visit their web site at http://wwww.albany.edu/parking.
10. WHAT ABOUT MY STUDENT I.D.?
Students who wish to access the University's Library systems from a distance will need access to their SUNYCard Library ID. To request the SUNYCard Library ID, please contact firstname.lastname@example.org.
11. AS A DISTANCE LEARNER, DO I HAVE TO COMPLETE THE UNIVERSITY'S HEALTH FORMS?
The health form is the foundation of the student medical records at the University. It is required by law that all students provide this information. At this time, the Health Center is able to provide semesterly exceptions to distance learners.
For these purposes, distance learners are defined as students who are participating in courses through the University at Albany in a fully online format via the SUNY Learning Network (SLN) and/or are participating in University at Albany courses remotely, in a program that is registered through the Office of Extended Learning. These students are not required to submit these forms unless they will be taking at least one course on one of the University at Albany campuses.
Still unsure as to whether or not you should complete the health forms? If you answer yes to any of these questions and do not meet the definition of "distance learner" as described above, then the answer is yes.
- Was I was born after January 1, 1957?
- Am I enrolled in 6 or more credits for the semester?
You can download these forms and instructions on the Health Center's web site. If you have specific questions about the forms or the information that is required, please contact the University Health Center at (518) 442-5454(518) 442-5454. You may submit the required information by mail or fax. The mailing address is University Health Center, University at Albany, 1400 Washington Avenue, Albany, NY 12222 and the fax number is (518)-442-5444.
12. WHAT ARE SOME CHARACTERISTICS OF SUCCESSFUL ONLINE STUDENTS AT UALBANY?
Successful Online Students at the University at Albany are:
Aware that Fully Online courses are not “Easy”.
Online courses require at least the same amount of time that face to face courses do. For every credit, you should expect one hour of “seat time” and three hours of homework. (3 credit course = minimum of 12 hours per week) There will be a lot of reading and writing in an online course since face to face discussion is not available. Your posts will require a certain amount of reflection and evaluation prior to submission. (UAlbany follows rules of Netiquette.)
Able to use (and have access to) a computer with high speed internet connection.
Students should feel comfortable using a computer and navigating the web prior to attempting to take a fully online course. In addition, students should have access to at least one primary computer with a connection to the internet and a backup should the first have any technical issues.
Well organized and self-motivated to participate.
Fully Online courses at the University at Albany are asynchronous. While you can login at anytime from anywhere, you will have a course schedule with set due dates. Students should plan to login into the course various times throughout the week to stay on top of activities and must participate within the course in a timely fashion. Instructors will only be able to know you have “attended” class by active participation.
Comfortable communicating through writing.
A majority (if not all) of your communication will be done through writing. You should feel comfortable expressing yourself in that manner. As you are taking a college level course, you should expect that anything you write in the course should have the correct spelling and grammar usage. The use of text speak (i.e. LOL) and emoticons (:-o) should be avoided unless otherwise instructed by your professor.
Willing and able to ask for help.
If a student has a problem or question, the student must be willing to ask for help or be able to find assistance. Your professor will give you ways to communicate with him/her. If you are having a technical issues using Blackboard, you should contact the ITS Service Desk by submitting a request at http://www.albany.edu/its/help.
Proactive and use the two weeks before the first day of class to resolve any technical issues.
University at Albany’s Online Courses will go live to students two weeks before the first day of class. Students should use that time to Check Browser and make any recommended adjustments to their browser so that they pass the check. If they require assistance, they should contact the ITS Service Desk by submitting a request at http://www.albany.edu/its/help. Students should also become familiar with the Course Information (syllabus) and complete any Ice-Breaker Activities that the professor has made available.