Information Technology Services

Current Undergraduate or Graduate Student

MyUAlbany Portal Issue: An Oracle page stating 'Your UserID and/or Password are invalid' displays.

UAlbany Mail Login Issue: Office 365 displays the message 'It looks like your account has been blocked. Please contact your admin to unblock it.'

Blackboard: Instructors control student access to their Blackboard class and materials. Instructors usually make their class available two weeks prior to first day of class. If your Blackboard class is not available, contact the instructor to ask when it will be made available to students.

ITS Help for Students
askIT Wiki
System Status & Scheduled Maintenance
ITS Website

Information Technology Services is available to assist you with using the IT resources provided by the University. You can submit this request form to our service desk system or contact the Help Desk to obtain technical assistance.

First Name*
Last Name*
UAlbany Mail address
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Phone Number
This message concerns*
In the space below, enter a detailed description of the technical problem you are experiencing. Please explain any steps you've taken to resolve the problem such as using a different browser or clearing cache/cookies from the browser. If the issue involves a Blackboard class, please provide course information and location in the class as appropriate to the issue you are experiencing. The more information you provide us, the better we will understand what assistance you need and the quicker we can help you find a solution.

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University at Albany