Information Technology Services

Currently Enrolled Undergraduate or Graduate Student


1: Call the Residential Student Help Line 518-442-4588 to report issues with your internet connection, phone service, a broken jack or Cable TV service.

2: Check the System Status and Scheduled Maintenance article for intended or already reported outage.

3: Most login issues to services can be resolved with a password reset or using the correct URL. Reset your password or use the links provided on the UAlbany website instead of browser bookmark/favorite to access a service.

4: Review the Check your browser article for suggestions concerning use of Blackboard and MyUAlbany.

Other questions or issues? Try searching the askIT Wiki before submitting a request. You may find an immediate answer to your question.

Information Technology Services is available to assist you with using the IT resources provided by the University. You can submit this request form or contact the Help Desk to obtain technical assistance.

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In the space below, enter a detailed description of the technical problem you are experiencing. Please explain any steps you've taken to resolve the problem such as using a different browser or clearing cache/cookies from the browser. If the issue involves a Blackboard class, please provide course information and location in the class as appropriate to the issue you are experiencing. The more information you provide us, the better we will understand what assistance you need and the quicker we can help you find a solution.

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