Currently Enrolled Undergraduate or Graduate Student

Currently Enrolled Undergraduate or Graduate Student

UALBANY MAIL ANNOUNCEMENTS:

ISSUE: When attempting to log into UAlbany Mail using Outlook Web App (OWA), you receive an Office 365 message stating "It looks like your account has been blocked. Please contact your admin to unblock it."

SOLUTION: You must reset your password and then wait at least 15 minutes before attempting to login to UAlbany Mail again.

ISSUE: When attempting to log into UAlbany Mail using Outlook Web App (OWA), you receive an Office 365 message stating "This account can't be used to access Outlook.com. You're currently signed in with an Office 365 email account, which can't be used with Outlook.com."

SOLUTION: Go to http://mail.albany.edu and login using your UAlbany NetID and password. Or log into MyUAlbany and access your email account using the UAlbany Mail link in the portal.

BLACKBOARD ANNOUNCEMENTS:

1. Access to Blackboard can be found using your class list within the MyUAlbany portal or by using the direct URL: http://blackboard.albany.edu

2. A Blackboard class is usually available two weeks prior to the first day of class. The instructor controls when the class will be available to students. If your instructor is using Blackboard but the course link does not appear when you login to Blackboard (http://blackboard.albany.edu), the class is not listed within the Blackboard portlet found in your MyUAlbany portal, or upon clicking the Blackboard class link you receive the message "Resource not found", please contact the instructor to find out when the class will be made available to students.

3. Read Blackboard Mobile Learn if you plan to access your Blackboard class using a mobile device.

GENERAL QUICK TIPS:

Tip #1: Call the Residential Student Help Line 518-442-4588 to report issues with your internet connection, phone service, a broken jack or Cable TV service.

Tip #2: Check the System Status and Scheduled Maintenance article for intended or already reported outage.

Tip #3: Most login issues are caused by forgotten password or invalid URL. Reset your password or use the links provided on the UAlbany website instead of a browser bookmark/favorite to access a service.

Tip #4: Issues with functionality of your Blackboard class or a link within the MyUAlbany portal may be caused by your browser. Review the Check your browser article for suggestions. The browser version installed on your computer may not be compatible, or you need to perform browser maintenance to clear cache and cookies so web pages will load correctly.

Other questions or issues? Try searching the askIT Wiki before submitting a request. You may find an immediate answer to your question.

Information Technology Services is available to assist you with using the IT resources provided by the University. You can submit this request form or contact the Help Desk to obtain technical assistance.

NetID*

AlbanyID

First Name*

Last Name*

UAlbany E-Mail Address

Confirm your access to UAlbany Mail
Yes, I can access my UAlbany email account
No, I cannot access my UAlbany email account

Enter alternate email address:

Phone Number

This message concerns*

Subject:

Class Number:

Course Subject:

Catalog Number:

In the space below, enter a detailed description of the technical problem you are experiencing. Please explain any steps you've taken to resolve the problem such as using a different browser or clearing cache/cookies from the browser. If the issue involves a Blackboard class, please provide course information and location in the class as appropriate to the issue you are experiencing. The more information you provide us, the better we will understand what assistance you need and the quicker we can help you find a solution.

NetID*
AlbanyID
First Name*
Last Name*
UAlbany E-Mail Address
Confirm your access to UAlbany Mail	Yes, I can access my UAlbany email account No, I cannot access my UAlbany email account
Enter alternate email address:
Phone Number
This message concerns*
Subject:
Class Number:
Course Subject:
Catalog Number:
In the space below, enter a detailed description of the technical problem you are experiencing. Please explain any steps you've taken to resolve the problem such as using a different browser or clearing cache/cookies from the browser. If the issue involves a Blackboard class, please provide course information and location in the class as appropriate to the issue you are experiencing. The more information you provide us, the better we will understand what assistance you need and the quicker we can help you find a solution.