Currently Enrolled Undergraduate or Graduate Student
Tip #1: Call the Residential Student Help Line 518-442-4588 to report issues with your internet connection, phone service, a broken jack or Cable TV.
Tip #2: Check System Status and Scheduled Maintenance for intended or already reported outage.
Tip #3: Experiencing a login issue? Reset your password or ensure you are using links provided on UAlbany website not a browser bookmark/favorite to access the service.
Tip #4: Having issues with using Blackboard or MyUAlbany? Check your browser. The version may not be compatible, or you need to perform browser maintenance to clear cache and cookies so web pages will load correctly.
Other questions or issues? Try searching the askIT Wiki before submitting a request. You may find an immediate answer to your question.
Information Technology Services is available to assist you with using the IT resources provided by the University. You can submit this request form or contact the Help Desk to obtain technical assistance.