Current Undergraduate or Graduate Student

Current Undergraduate or Graduate Student
- - For assistance with Residential IT services (internet, phone, data jacks, cable TV), call 518-442-4588.
- - Review SYSTEM STATUS AND SCHEDULED MAINTENANCE

- - FAQ 1: How do I configure UAlbany Mail for a mail client or mobile device (i.e. phone, tablet)?

- - FAQ 2: I am unable to access my Blackboard course.

- - FAQ 3: How do I access my S Drive for personal file storage?

- - FAQ 4: What software is available to students?

- - FAQ 5: Where can I find more information about IT Services?

About Technical Support:
Information Technology Services is available to assist you with using the IT resources provided by the University. If you have forgotten your NetID and/or password, complete a Password Reset to set a new password and obtain your NetID. If you need your PIN, you must call 518-442-3700 or visit the ITS HelpDesk in LC-27 during office hours to request a PIN Lookup. For all other technical support questions, you can submit this form.
DO NOT USE THIS FORM TO REQUEST A PIN OR NETID.

NetID*

AlbanyID

First Name*

Last Name*

UAlbany E-Mail Address

Confirm your access to UAlbany email services
Yes, I can access my UAlbany email account
No, I cannot access my UAlbany email account

Enter alternate email address:

Phone Number

This message concerns*

Subject:

Class Number:

Course Subject:

Catalog Number:

In the space below, enter a detailed description of the technical problem you are experiencing. The more information you provide us, the better we will understand what assistance you need and the quicker we can help you find a solution.

NetID*
AlbanyID
First Name*
Last Name*
UAlbany E-Mail Address
Confirm your access to UAlbany email services	Yes, I can access my UAlbany email account No, I cannot access my UAlbany email account
Enter alternate email address:
Phone Number
This message concerns*
Subject:
Class Number:
Course Subject:
Catalog Number:
In the space below, enter a detailed description of the technical problem you are experiencing. The more information you provide us, the better we will understand what assistance you need and the quicker we can help you find a solution.