Information Technology Services

Current Faculty or Staff Member

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To request assistance from Information Technology Services, please submit this form to our Service Desk system. Your submission will auto-route to the appropriate ITS team based on the information you provide and the concern you select from the drop-down menu. You will receive an auto-reply message to confirm registration of your request with ITS. Should you need to include a file attachment (limit 900K) with your request, wait for the email message confirming the incident number of your new request and then reply to add the information to your ticket. If you need immediate assistance during regular business hours, please call us.

UAlbany Mail address*
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Select issue or application involved, if listed, or select OTHER and then enter a subject*
Please enter a detailed description of the technical problem you are experiencing or explain the assistance you need.

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University at Albany