Current Faculty or Staff Member

Current Faculty or Staff Member

Check System Status and Scheduled Maintenance for intended or already reported outages.

FAQ 1: How do set or reset password and obtain NetID.

FAQ 2: How to configure UAlbany Mail for a mail client or mobile device.

FAQ 3: How a new employee gains access to email and other online services offered by the University.

TECHNICAL SUPPORT:

To request assistance from Information Technology Services, please submit this form to our Service Desk system. Your submission will auto-route to the appropriate ITS team based on the information you provide and the concern you select from the drop-down menu. You will receive an auto-reply message to confirm registration of your request with ITS. Should you need to include a file attachment (limit 900K) with your request, wait for the email message confirming the incident number of your new request and then reply to add the information to your ticket. If you need immediate assistance during regular business hours, please call us.

NetID*

First Name*

Last Name*

UAlbany Mail address*

Confirm your access to UAlbany email services
Yes, I can access my UAlbany email account
No, I cannot access my UAlbany email account

Enter alternate email address:

This request concerns*

Subject:

URL for site / RedDot Page #

Class Number:

Course Subject:

Catalog Number:

Please enter a detailed description of the technical problem you are experiencing or explain the assistance you need.

NetID*
First Name*
Last Name*
UAlbany Mail address*
Confirm your access to UAlbany email services	Yes, I can access my UAlbany email account No, I cannot access my UAlbany email account
Enter alternate email address:
This request concerns*
Subject:
URL for site / RedDot Page #
Class Number:
Course Subject:
Catalog Number:
Please enter a detailed description of the technical problem you are experiencing or explain the assistance you need.