Information Technology Services

Current Faculty or Staff Member

Quick Tips:

Tip #1: Check System Status and Scheduled Maintenance for intended or already reported outages.

Tip #2: Set or reset your password to obtain your NetID and to gain access to the University's IT resources.

Tip #3: Use Outlook Web App(OWA), a mail client or a mobile device to access UAlbany email and calendars.

Tip #4: Instructors are responsible for making their Blackboard class available to students.

Tip #5: Regular completion of browser maintenance can provide a better experience when using web applications.

Tip #6: Find answers to common questions using the ITS website and askIT wiki.


To request assistance from Information Technology Services, please submit this form to our Service Desk system. Your submission will auto-route to the appropriate ITS team based on the information you provide and the concern you select from the drop-down menu. You will receive an auto-reply message to confirm registration of your request with ITS. Should you need to include a file attachment (limit 900K) with your request, wait for the email message confirming the incident number of your new request and then reply to add the information to your ticket. If you need immediate assistance during regular business hours, please call us.

First Name*
Last Name*
UAlbany Mail address*
Confirm your access to UAlbany Mail*

This request concerns*
Please enter a detailed description of the technical problem you are experiencing or explain the assistance you need.

University at Albany