Information Technology Services

Current Faculty or Staff Member

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To obtain help or technical assistance from ITS, please submit this form to open a ticket in our Service Desk system. Your request will be routed to the appropriate ITS team based on the information you provide and the concern you select from the drop-down menu. You will receive an auto-reply message to confirm registration of your request with ITS. Should you need to include a file attachment (limit 900K) with your request, wait for the email message confirming the incident number of your request and then reply to add the file to your ticket. If you need immediate assistance during regular business hours M-F, please call us.

UAlbany Mail address*
Confirm your access to UAlbany Mail*

Select issue or application involved, if listed, or select OTHER and then enter a subject*
Please enter a detailed description of the technical problem you are experiencing or explain the assistance you need.

Click Submit button only once.

University at Albany