Current Faculty or Staff Member
- - Check current System Status and Scheduled Maintenance
- - FAQ 1: How do I reset my password and/or obtain my NetID?
- - FAQ 2: How do I obtain an account for UAlbany Mail?
- - FAQ 3: How do I configure UAlbany Mail for a mail client or mobile device?
- - FAQ 4: How does a new employee gain access to email and other online services offered by the University?
- - FAQ 5: How to clear browser temporary Internet files or cache
- - FAQ 6: How to clear Java cache (Windows)
INSTRUCTIONS:
To request assistance from Information Technology Services, please submit this form to the ITS Service Desk, our automated request system. Your submission will auto-route to the appropriate ITS team based on the information you provide and the concern you select from the drop-down menu. The Service Desk system will send an auto-reply message to confirm registration of your request with ITS. Should you need to include a file attachment (limit 900K) with your request, wait for the auto-reply message containing the incident number of your new request and then reply to add the information. If you need immediate assistance during regular business hours, please call the appropriate ITS support team: ITS phone directory
