Residential Students contact Apogee's 24x7 Customer Support Center
at 1-866-478-8861 (or local # 442-4588) for assistance with
access to the residential wired and wireless internet service
downloading and installing anti-virus software
trouble-shooting operating system problems
diagnostic evaluation of the computer
referral to a local vendor if you do not have a warranty or service contract for your computer
NOTE: Wired internet service requires a computer with a network interface card (NIC) and ethernet cable; wireless internet service requires a wireless NIC. However, you should have an ethernet cable even if you only have a laptop computer and plan to use Apogee's wireless internet service. Having a cable available provides you with the option to use the wired and wireless internet service in the residences.
Information Technology Services
University at Albany, SUNY
1400 Washington Avenue
Albany, NY 12222
ITS Service Centers: 518-442-4000