The ITS HelpDesk is available to assist employees (faculty and staff) with:
How to purchase University-licensed software
Support for University Computing Equipment: University employees obtain support for the computing equipment in their office by contacting their Technology Coordinator. Your Technology Coordinator (TC) defines the type of hardware that will be supported and the desktop service provided to your department. The Technology Coordinator is your point of contact for assistance with purchase, setup, connection to network, upgrade and service of hardware, with trouble-shooting operating system or software/hardware errors, and with completing software installations and configurations. To determine the Technology Coordinator providing your support, use the Technology Coordinator Lookup.
Employees working in departments supported by CSS-Desktop Services can contact ITS for assistance. When you contact the ITS HelpDesk to report a problem, information is collected from you to create a ticket. With your cooperation, the HelpDesk Analyst will ask you to complete trouble-shooting steps in an attempt to resolve the problem. For example, many hardware/software issues can be resolved with a restart of the computer. If the HelpDesk cannot resolve the problem, the ticket is escalated to the CSS-Desktop Services group assigned to your department. A CSS-DSG technician will then contact you to arrange an office visit.
NEED HELP with ITS-provided services? Submit a 
request or call the ITS HelpDesk at (518) 442-3700.
Use the ITS Service Centers Schedule to determine when HelpDesk Analysts are available.
