1.  What type of accounts does the University offer?

2.  How do new students and employees get an account?

3.  How can I get access to a network shared drive?

4.  What is my PIN / Password / NetID?

5.  Why can't I login to MyUAlbany?

6.  What type of Email accounts does the University offer?

7.  My Email account is over quota.  What can I do?

8.  Does the University offer mail filtering?

9. How do I obtain software or computer equipment?

10.  Why am I unable to access my Blackboard course?

11.  What settings do I need to configure a third party mail client for my UAlbany email account?

12.  How can I get access to the UAlbany Blackberry Enterprise Server (BES)?

13.  What instructional technology resources and service are available to faculty?

14.  How long is my student account available for access to IT services on campus?

15.  How do I change my personal information in the Faculty/Staff Directory?

16.  How do I get access to the WiUAlbany wireless service available in the library and on campus?

17.  I just received an email requesting that I reply and provide my password (or personal information.) Is this a valid request?

18.  I am the web site editor for my department.  Where do I find informtion about RedDot?