Information Technology Services, Faculty Technology Resources

----   THIS POSITION HAS BEEN FILLED ----

Support campus course management software: WebCT

Duties include assisting with program administration, providing end user
support services to staff, faculty and TAs through workshops,
documentation, one-on-one and telephone support.

Qualifications: Strong communication skills (oral and written);
Excellent organizational skills; Excellent interpersonal skills; Ability
to interpret client needs and produce instructional materials; Ability
to adapt and learn new procedures and software programs; Must be
enterprising, diplomatic, and proactive at solving problems.

Technical Skills: Understanding of various operating systems, directory
structures, file formats, and protocols; Good working knowledge of
software programs that produce files that can be accessed through WebCT
(word processing, spread sheet, presentations, graphics, web page, and
multimedia); Knowledge of web design principles and usability standards.

Preferred: Experience supporting course management software, software
instruction, and/or working at a technical support helpdesk. 

Requirements: 20 hours per week; candidates must be enrolled in
full-time study (9 credits/semester), and not hold other employment in
the university while on the assistantship.

Remuneration: Stipend and a tuition waiver of up to 9 credits.

 

Position is available starting January 8, 2007.  If not filled on that
date, the semester stipend will be prorated based on actual start date.

 

E-Mail cover letter and resume to Gaylla Sestito at wcthelp@albany.edu

E-mail subject line should read:  WebCT/Graduate Assistantship