The Electronic Discussion on
Definitions of Terms Related to Group Facilitation
From the Electronic Discussion on Group Facilitation
This is certainly not a complete list nor are they necessary
accurate--they are the ones I have been able to collect to date.
360-degree Feedback - Refers to a process in which data is collected
from multiple sources or multiple raters. Respondents may include
self, supervisor, reporting employees, peers, and, in some cases
vendors/clients. Applications include performance appraisal,
professional development, assessment & succession planning, and
assessing organizational climate. (from the TRDEV-L FAQ)
ASTD - the American Society for Training and Development. (See RESOURCS.FAQ)
Business Process Improvement - BPI adds the process approach to this.
Business Process Redesign - BPR is top-down, adds the architecture of
(part of the) processes to this, and is project-based.
Business Reengineering - BR is top-down, project-based, working from
external demands and links to other businesses toward a totally
new internal architecture of business processes.
CATI - The Corporate Adventure Training Institute, a non-profit
research center at Brock University (Canada) which investigates
the efficiency and effectiveness of experiential adventure training.
EBTD - The Experience Based Training and Development professional
group. A collection of 550 practitioners committed to the use of
experiential and adventure training and development methods with
organizations and businesses.
FAST (marketed by M.G. Rush Systems, Inc.) Facilitation Application
Specification Technique evolved from JAD and other similar
processes. FAST draws heavily on JAD for the emphasis on the user
and on structured analysis--both process and data modeling for
Future Conference - a process designed to get whole systems in a
room, to focus on the future, to search for common ground and to
get everybody improving the whole system -- based on the Marvin
Weisbord model. For more info, contact SearchNet at 215-951-0300.
Graphic facilitation uses words + word formats (grids, matrices,
etc.) + pictographs, images, icons and simple shapes that
represent concepts and ideas. For example, I use a circle to
represent a whole, a notion, a problem, an organization, an
event, etc. The circle's line distinguishes what is internal
and what is external to the issue; thus the minds of the group
members begin to perceive the issue conceptually. And a shared
understanding of the issue happens. (from Yvonne Hansen)
IAF - International Association of Facilitators (See RESOURCS.FAQ)
ISO 9000 - A quality standard set up by the joint European
community-based on the idea of having a unified economy by 1992.
ISO now has implications, worldwide, because other countries want
to export their products to European companies that require
ISO 9000 certification. The standard involves documenting quality
efforts and strict controls over the documents that measure those
efforts. Many experts wonder if the paperwork really adds to the
quality of the product, but many others do. (from the TRDEV-L FAQ)
JAD (Origin IBM) Joint Application Design (JAD) Teamwork involving
business and technical people to identify business objectives
and define design requirements and operations specifications for
the application of nontechnical and technological solutions to
business problems. Also known as, but not to be confused with Joint
Application Development (JAD) Teamwork involving business and
technical people to define system requirements and technological
design for development and implementation of technology. (From
"Advancing Business Concepts in a JAD Workshop Setting" by
Anthony Crawford) The aim of the workshop is to come up with the
outline design of a system with a limited timeframe and a list of
questions that will need to be answered on return to the workplace.
The success of a JAD session is dependent on a good facilitator,
systems people with an open mind and, perhaps most importantly,
business people from not only management, but also the people
who 'do' the work. (from Ian@ianj.demon.co.uk (Ian Johnson))
JRP (Joint Requirements Planning). This is a specialized workshop,
very much like a JAD workshop, where the management work to set
the scope and initial definition of the project. This will set the
overall framework and boundaries that the full JAD session should
work within (there will be exceptions of course, but it's a good
guideline. (from Ian@ianj.demon.co.uk (Ian Johnson))
MBTI - Myer Briggs Type Indicator or Inventory
OST - Open Space Technology, a workshop model developed by
PDW - Participative Design Workshop is a structured, democratic
process that address the question of how groups of concerned and
active individuals can best organize themselves to realize a shared
vision. The model was developed by Fred Emery.
RAD (Rapid Application Design)-- is an approach to systems
development that emphasizes delivery of small "clumps" of function
quickly. Looking at most systems development methods that have a
RAD type approach, you'll see that they usually expect you to have
advanced tools to support some of the techniques used. (by the way
RAD has been trademarked by James Martin, so many publications
use different acronyms but mean exactly the same thing).
(from Ian@ianj.demon.co.uk (Ian Johnson))
Re-engineering: The Rapid and radical redesign of strategic,
value-added business processes -- and the systems, policies, and
organizational structures that support them -- to optimize the
work flows and productivity in an organization. (Ray Manganelli,
from The Reengineering Handbook, AMACOM)
Search Conference - a structured and systematically managed
participatory process by which groups of concerned and active
individual search through turbulent environments for a desired
outcome for themselves and generate a strategy for achieving it.
The process emphasizes collaborative experiential learning and
community planning--'jigsaw' puzzle solving. This is achieved
through the interaction of the the participants who drawn from a
relevant domain, identify, evaluate, and adapt to trend in their
SPC: an acronym for Statistical Process Control: A management
process employing statistical analysis and measurements of the
operations' continuing outcomes against set objectives OR Ian
Johnson defines it as SPC: acronym for Statistical Process Control
(devised by Dr Walter Shewhart): A technique employing statistical
analysis and measurements of a process to reduce the variation in
Total Quality Management - TQM is about continuously incremental
bottom-up quality enhancement.
Mary Margaret Palmer