Sticky words: Evaluation and optimization information interactions using linguistic analysis

Nim Dvir

State University of New York at Albany

USA


abstract

This paper describes a novel approach to systematically improve interactions with digital content based solely on its wording. ‎Following an interdisciplinary literature review, we recognized three key attributes of words that drive successful interactions: ‎‎(1) Novelty (2) Familiarity (3) Sentimentality. Based on these attributes, we developed a model to systematically improve a ‎given content using word frequency, sentiment analysis and semantic substitution, and by employing computational linguis-‎tics and natural language processing (NLP) techniques. We conducted a pilot study (n=416) in which the model was used to ‎formalize evaluation and optimization of academic titles. A between-group design was used to compare responses to the ‎original (control) and modified (treatment) titles. Results show that the modified titles had significantly higher scores for se-‎lection, user engagement and memorability. Our findings suggest that users’ successful interactions with digital content is ‎fostered by, and perhaps dependent upon, the wording being used. They also provide empirical support that engaging con-‎tent can be systematically evaluated and produced. Implications and future research directions are discussed.‎ Dvir, N. (2018). Sticky words: Evaluation and optimization information interactions using linguistic analysis. Proceedings of the Association for Information Science and Technology