Information Technology Services (ITS) - University at Albany-SUNY

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# Information Technology Services (ITS)

Information Technology Services (ITS) provides access to a wide range of technology tools and services to support academic success.

• MyUAlbany is the gateway to web-based services for students. It is used it to manage classes, review financial aid and billing information, check grades and much more.
• The UAlbany App provides mobile access to check class schedules, grades and holds. Campus maps, transit and dining information, and details about campus activities, athletics and events are also available.
• UAlbany Mail accounts are automatically activated upon setting a password for the first time. The University communicates with students using the UAlbany email address, so check it often. UAlbany Mail can be accessed from MyUAlbany or any smartphone.
• Microsoft OneDrive, Office WebApps and Skype for Business are available to all students. These can be used to create, share and store documents and collaborate with others.
• Blackboard is available for online and face-to-face classes. It is used for assignments, discussion boards, class materials and posting grades. Blackboard can be accessed from any mobile device.
• The Information Commons (IC) offers computers, software, printing and help in all three University Libraries. A full suite of software is installed on PCs and Macs in these locations. Printers are available for use with the computers in the IC or a personal laptop. Student tech consultants are available in all locations.
• Microsoft Office 365 is available for free download on computers and mobile devices. Additional software applications are available for purchase. Follow the Technology Discount links in MyUAlbany for more information.
• Workshops are available to learn popular software applications including Microsoft Office, Adobe Photoshop Dreamweaver, security and more. Blackboard tutorials are also available.
• Security is an important part of protecting personal and electronic information. Always be careful opening attachments or email links. Passwords should never be shared with anyone.
Getting help is easy. Contact the ITS Help Desk at 518.442.3700, www.albany.edu/its/help or visit the Help Desk at Lecture Center 27 on the Podium. More information is available at www.albany.edu/its.

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