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New York State Municipal Clerks Institute

Rockefeller College of Public Affairs & Policy hosts courses for the Certified Municipal Clerks (CMC) and the Master Municipal Clerks (MMC) training programs. Clerks seeking professional certification through the International Institute of Municipal Clerks (IIMC) as well as other municipal officials seeking professional development are welcome to participate.

July 2022 Institute


Dates:

July 10-13, 2022

In-Person Courses
Crowne Plaza Albany – The Desmond Hotel
660 Albany Shaker Road
Latham, NY 12211


July 18-20, 2022

Virtual Courses via Zoom


Cost & Registration Options:

$895

Includes in-person courses and meals (July 10-13) and virtual courses (July 18-20).
Participants will be responsible for their own lodging. 
Rooms are available at the Crowne Plaza.
Registration closed

or

$300

Includes virtual courses only (July 18-20).
Registration closed

(If paying by check, contact Barbara Mathews at [email protected])

Schedule & Course Descriptions
July 10-13 (In-Person)

 

Sunday,
July 10

Monday,
July 11

Tuesday,
July 12

Wednesday,
July 13

 

12:00-3:00pm
Hotel check-in

8:00-10:00am
Session

8:00-10:00am
Session

8:00-10:00am
Session

 

 

10:00-10:15am
Break

10:00-10:15am
Break

10:00-10:15am
Break

 

 

10:15am-12:15pm
Session

10:15am-12:15pm
Session

10:15am-12:15pm
Session

 

 

12:15-1:00pm
Lunch

12:15-1:00pm
Lunch

12:15-1:00pm
Lunch

 

 

1:00-3:00pm
Session

1:00-3:00pm
Session

1:00-3:00pm
Session

 

 

3:00-3:15pm
Break

3:00-3:15pm
Break

 

 

3:30-5:30pm
Session

3:15-5:15pm
Session

3:15-5:15pm
Session

 

 

 

5:30-6:30pm
Dinner

6:00-8:00pm
Banquet

 

 

6:00-8:00pm
Dinner, Intro, LAP

7:00-9:00pm
Session

 

 

Total Hours

4hrs

10hrs

8hrs

6hrs

 

July 18-20 (Via Zoom)

 

Monday,
July 18

Tuesday,
July 19

Wednesday,
July 20

 

 

8:00-10:00am
Digital Transformation

8:00-10:00am
Open Government

8:00-10:00am
Smart Cities & Communities

 

 

10:00-10:30am
Break

10:00-10:30am
Break

10:00-10:30am
Break

 

 

10:30am-12:30pm
Records Management

10:30am-12:30pm
Empathy

10:30am-12:30pm
Freedom of Information Law

 

Total Hours

4hrs

4hrs

4hrs

 

 

Course Descriptions:

Digital Transformation
Instructor: Mila Gasco-Hernandez

Digital transformation approaches outside the public sector are changing citizens’ expectations of governments’ ability to deliver high-value, real-time digital services. In response to the changing expectations and triggered by contextual circumstances, more and more, local governments are changing their mode of operation to improve public service delivery, be more efficient and effective in their designs, and achieve objectives such as increased transparency, interoperability, or citizen satisfaction. However, this digital transformation also creates new challenges: how will local governments deal with privacy and security as they collect vast amounts of data that let them customize services? What new problems of equity and access will emerge - and how will they be managed? And what capabilities should local governments develop to success in their digital transformation? In this course we will address and comprehensively discuss on what digital transformation means for local governments, the opportunities and challenges of digital transformation for local governments, and the development of a digital culture in government.
 

Records Management: Creation and Maintenance
Instructors: Lorraine Hill-Campbell, Michael Martin, and Sarah Durling

This session provides an expansive understanding of the basic principles of the creation and maintenance of a records management program will be discussed.  This includes creating policies and procedures to ensure the maintenance of your records, organizing your records via files management, as well as training your staff so they understand their role in records management.
 

Open Government
Instructors: Mila Gasco-Hernandez

Public organizations around the world are embarking on open government initiatives, pursuing transparency, public participation, and collaboration, and are working to redefine their relationships with citizens and with each other. In this endeavor, they are more and more using social media, as public information tools that may have an impact in terms of transparency, accountability and legitimacy, and opening up data that can directly fuel technical systems operating outside government. However, the speed of events and the “need” to implement open government projects due to institutional pressures have produced confusion and ambiguity and has resulted in governments following different directions and implementation strategies that have not always been successful. In this course we will address the far-reaching meaning of open government, we will discuss how open government can create public value at the local level, and we will identify challenges of implementing open government initiatives in local governments.


Empathy
Instructor: Paige Pappianne, PhD

Of all the types of communication forms available to us, empathy might be the most useful. Empathy is when one individual takes the time to listen to another individual and respond to how they feel. This type of communication helps build meaningful, trusting relationships with others. Communicating with empathy is a complex process, however, that requires practice. This course aims to provide a comprehensive understanding of communicating with empathy. In this session, we will break down the components of empathy and create empathetic statements. We will then strategize as to how to incorporate empathy into our everyday personal and professional interactions.
 

Smart Cities and Communities
Instructor: Mila Gasco-Hernandez

Over the past few decades, the challenges faced by local governments (such as urban growth and migration) have become increasingly complex and interrelated. In addition to traditional land-use regulation, urban maintenance, production and management of services, local governments must meet new demands from different actors regarding water supply, natural-resources sustainability, education, safety, and transportation. Moreover, cities and communities today are strongly competing with one another for companies, tourists, and especially human talent while addressing unprecedented socioeconomic crises. Innovation, particularly technological innovation, can help local governments address the challenges of contemporary urban governance, improve the urban environment, increase their competitive edge, and cope with environmental risks. To prevent and manage them, cities and communities must innovate and become smart. But what does that really mean? In this course, we will  explore a more comprehensive understanding of the concept of smart city and community, we will characterize smart cities and communities, and we will discuss specific initiatives that local governments can implement to make their cities and communities smarter.
 

Freedom of Information Law: Refresher and Update
Instructor: Kristin Oneill, DOS

This session provides an opportunity for attendees to learn more about a government agency’s rights and responsibilities in relation to the Freedom of Information Law (FOIL) and addresses new legislative updates as they pertain to FOIL. The class will focus on the areas of concern most relevant to you, so bring your questions, concerns, and unusual situations to discuss and to receive advice and guidance from the Committee on Open Government.  

 

Athenian Dialogue


Date:

Saturday, July 16, 2022
10:00am-4:30pm
Virtual via Zoom


Book:

Walt Disney, An American Original by Bob Thomas


Facilitator:

Susan Haag, RMC, MMC


Cost:

$100


Registration:

Registration closed

Please contact Barbara Mathews at [email protected] if paying by check.