Ordering Official Transcripts

CLICK HERE TO LINK TO TranscriptsPlus ® (Transcript Order Form)

CHECK THE STATUS OF MY ORDER

Transcript Services

1. Electronic Transcripts*

• PDF transcripts delivered to participant
• Download of PDF by third-party recipients
• Delivery in electronic data format (EDI/XML) to select partner institutions

*Electronic Transcript Certificate of Authenticity

UAlbany has appointed Credentials Solutions, Inc. as the designated agent for processing and sending official electronic transcripts for the University. The PDF transcript produced using this service contains identical information as the printed transcript and can be certified as unaltered by uploading the file to the company's website that is provided during the delivery process. Credentials Solutions, Inc. has been granted the authority to fulfill all such electronic transcript requests on behalf of the University at Albany and respond to any inquiries regarding the transactions.

2. Receive multiple updates on the status of your request. If there is a problem in processing your request, you will be notified via e-mail as well as receive updates via text message AND receive CONFIRMATION when your order has been completed.

3. Hold for grades and degrees – you can tell us to hold your request until AFTER your current semester’s grades are available or wait until your degree has been posted to your record.

Authorization Process

In order to comply with the Family Educational Rights and Privacy Act of 1974 (FERPA), all transcript orders require authorization. UAlbany provides the following procedure(s) to authorize transcript orders:

1. Your order can be authorized by signing the Authorization Form that is available on the Credentials Self-ServicePlus portal. You need to sign the Authorization Form and return it via fax, mail, or you may upload it into the Credentials Self-ServicePlus portal.

2. The University at Albany provides an additional method to automatically authorize your order if:

• A specific number of fields in your order such as Student ID, Social Security Number, and Date of Birth match the information in the University's records;
• The billing name on the credit/debit card used to pay for your order matches both the student name on the order and the student name in the University's records.

Checking the records at the University at Albany is a process that occurs after your order has been submitted. If your order is successfully authorized, you will be notified of that fact. If unable to automatically authorize your order, you will be prompted to visit the Credentials Self-ServicePlus portal, where you will need to print an Authorization Form. You must sign and return the form via fax, mail, or by uploading it into the Credentials Self-ServicePlus portal before your transcript order can be completed.

*Authorization forms are not processed on weekends and some holidays. Information about transcript delays due to holidays will be posted on the TranscriptsPlus ordering website. These transcript delays should be taken into account when placing your transcript order as they may add to the amount of time it takes for your order to complete.

Transcript Order Options

Transcript requests must be successfully authorized and completed before they are ready for the delivery/pick up option that was selected in the ordering process.

How do you know your transcript was successfully authorized and completed?

You will receive a series of e-mails indicating the three statuses below:

·         Transcript Order Receipt 

·         Authorization

a.       If you do not need to sign and send an authorization form, you will receive an e-mail that states “we have automatically authorized your order and no signature is required.”

b.      If you need to sign and send an authorization form, one of two scenarios can occur:

1) After you submit your transcript order, you will receive an order number and you will also receive an additional action message. The message prompts you to visit the Credentials Self-ServicePlus application where you will be prompted to download and print the authorization form. You may either mail or fax the authorization form to Credentials Solutions, or you may upload it into the Credentials Self-ServicePlus application. After the authorization form is received and processed, you will receive an e-mail stating, "This is the inform you that the Registrar's Office has received the signed authorization form for your transcript order."

 

2) You will receive an e-mail that states "Your transcript order places with the University at Albany, SUNY requires authorization before it can be processed." The authorization form will be attached to this e-mail. The student must sign and return the form via fax, mail, or by uploading it into the Credentials Self-ServicePlus application. After the authorization form is received and processed, you will receive an e-mail stating, "This is to inform you that the Registrar's Office has received the signed authorization form for your transcript order."

·         Completed the processing of your transcript order

*Additional e-mails may be received if the student has a hold on their record, no academic record can be found, if the sender has indicated that an attachment must be included, and/or if we are unable to charge your credit card.  It is important to know that a transcript order is not complete until e-mails have been received stating the transcript order has been authorized and another e-mail is received stating the transcript order has been completed.

CLICK HERE TO LINK TO TranscriptsPlus ®

The following link will direct you to the Transcript Order Follow-up screen where you can check on the status of your order: CHECK THE STATUS OF MY ORDER