Telephone Services

Description

ITS provides telephone services to faculty and staff across all three University campuses. In 2019, ITS is upgrading to a new, Voice over IP telephone system that runs on the University network and offers a host of advanced features and benefits. Every department is expected to be on the new system by December 2019. ITS will work closely with individual departments as their telephone systems are upgraded. Read the press release about this project.

Any member of the campus community who currently has a University-issued desk phone will receive new equipment at no charge, which will include the following features:

Telephones/Voicemail

High quality Voice over IP (VoIP) desk phone with speaker and caller ID capabilities
Voicemail/UAlbany Mail/desktop Jabber integration
Long distance calling without PAC codes
Mobile options to use your University phone number from any location

Jabber

A software application to control a phone from a PC, perfect for call centers and heavy phone users
Visual voicemail makes it easy to check voicemails directly from a computer
Integration with Outlook to reflect calendar information and availability status
Embedded directory of campus phone numbers