Telephone Services


ITS provides telephone and voicemail services to faculty/staff on all three campuses, including 911 and BlueLight Phone Emergency services. All office phones can make on-campus and local calls; an administrator in your area will provide a phone security code if you are authorized to make long distance calls. Voicemails can be retrieved from your private, password-protected mailbox from any touch-tone phone. You may also opt-in to receive voicemail messages via email.

Directory Assistance

Dial "0" on campus or (518) 442-3300 from off-campus locations for directory assistance. The University's main switchboard is staffed by an operator Monday - Friday from 8:30 a.m. - 12:00 noon and 1:00 p.m. - 5:00 p.m. If the operator is not available, an automated directory system will route your call. Simply say the name of the person or office you are trying to reach and you will be connected automatically.

911 and BlueLight Phone Emergency Services

The University Police Department responds to 911 calls on the Main and Downtown campuses; local police respond on the East Campus. BlueLight phones are located all around the University grounds and ring directly to the University Police Dispatcher. Both of these services provide immediate access to police, fire and emergency medical services.



  • Students (Local, Long-Distance and Voicemail not available)
  • Faculty
  • Staff
  • Emergency responders assist anyone on campus, regardless of affiliation with the University

Service Availability

24 x 7

Pricing Information

Varies by level of service