Telephony Services

Description

ITS provides telephony services offering a host of advanced features and benefits to faculty and staff across all three University campuses.

Telephones/Voicemail

• High quality Voice over IP (VoIP) desk phone with speaker and caller ID capabilities
• Voicemail/UAlbany Mail/desktop Jabber integration
• Long distance calling without PAC codes
• Mobile options to use your University phone number from any location

Jabber

• A software application to control a phone from a PC, perfect for call centers and heavy phone users
• Visual voicemail makes it easy to check voicemails directly from a computer
• Integration with Outlook to reflect calendar information and availability status
• Embedded directory of campus phone numbers

Resources 

• Get Started with the UAlbany Phone System
• Training Materials
• Learn more about the UAlbany Phone System

Audience           

• Faculty
• Staff

Service Availability

Pricing Information

ITS is upgrading the campus telephone service to a new, Voice over IP system that runs on the University network and offers a host of advanced features. Expected completion of the upgrade is December 2019. ITS, Internal Controls and the Budget Office are working to establish a new charging model to replace the former telephone fee. As this effort is not yet complete, departments will be charged the FY 2018 cost for FY 2019.