Telephony Services


ITS provides telephony services offering a host of advanced features and benefits to faculty and staff across all three University campuses.


  • High quality Voice over IP (VoIP) desk phone with speaker and caller ID capabilities
  • Voicemail/UAlbany Mail/desktop Jabber integration
  • Long distance calling without PAC codes
  • Mobile options to use your University phone number from any location


  • A software application to control a phone from a PC, perfect for call centers and heavy phone users
  • Visual voicemail makes it easy to check voicemails directly from a computer
  • Integration with Outlook to reflect calendar information and availability status
  • Embedded directory of campus phone numbers



  • Faculty
  • Staff

Service Availability

24 x 7

Pricing Information

ITS is upgrading the campus telephone service to a new, Voice over IP system that runs on the University network and offers a host of advanced features. Expected completion of the upgrade is December 2019. ITS, Internal Controls and the Budget Office are working to establish a new charging model to replace the former telephone fee. As this effort is not yet complete, departments will be charged the FY 2018 cost for FY 2019.