Keep Working

ITS offers numerous tools for working from anywhere with an Internet connection. Testing them now is the best way to assure accessing University resources from off-campus locations.

Get Help. The ITS Service Desk is the first point of contact for all technology-related questions. Contact us by email at, call (518) 442-3700 or submit a Help Request. More information on all ITS services is available in our askIT knowledge base.

Access UAlbany Mail and Calendar in the cloud and on your desktop.

  • Download all Microsoft apps from Google Play or Apple Store on your mobile devices for communication and collaboration needs.
  • Use the Office365 "waffle" (top left of page) to switch between all Microsoft applications (Word, Excel, PowerPoint, etc.).

Store files and documents in multiple places to ensure access.

Conference and collaborate with others.

Make sure you know how to use GlobalProtect Virtual Private Network (VPN).

Use Jabber to access your office phone number from your desktop.

Visit our Keep Teaching page for additional resources or get additional guidance for instructional continuity.