Reconnecting to the University Network
Welcome back! If your University-owned computer has been off the campus network for an extended period of time, it needs to process new updates and patches when you reconnect. Follow these ITS recommendations to minimize disruptions to your work. 

Microsoft 365 Apps (M365) Upgrade
ITS is upgrading University computers to Microsoft 365 Apps (M365), the most current version of Microsoft Office. To install M365 at your convenience, see How to get Microsoft Office 365 Apps for your computer. Beginning the week of July 19, ITS will update Windows machines automatically. For more information, visit our Microsoft 365 Apps Upgrade page

Don't Forget Your Device!
Accessing Microsoft Office 365 (M365) applications in classrooms and conference rooms now requires use of 2-Step Login with Duo. Remember to bring your Duo-registered device to any classroom or conference room to access M365.

GlobalProtect VPN Upgrade
In the next few weeks, ITS will upgrade GlobalProtect VPN. The new version will download automatically, indicate it is updating, and prompt you to reconnect when the update is complete. It's that simple. 

Always Login to Your UAlbany Zoom Account
Remember to login to your UAlbany Zoom account at to access all University courses and events, particularly if you have multiple Zoom accounts. 

Make 2-Step Login as Mobile as You Are

  1. Use the free Duo mobile app
  2. Remember me for 30 days
  3. Don't get locked out! Register an Android or iOS tablet as a secondary device 

Best Practices for Secure Telecommuting
ITS offers numerous tools and practices for keeping University information safe and secure regardless of your work location.  




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Information Technology Services
University at Albany

State University of NY
1400 Washington Avenue
Albany, NY 12222
PHONE (518) 442-3700

ITS Service Centers
(518) 442-3700