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Streamlining ITS Support on the Downtown Campus

ITS is ramping up its technology services for the downtown campus at UAlbany. (Photo by Brian Busher)

ALBANY, N.Y. (September 18, 2018) – ITS is ramping up its technology services for the downtown campus at UAlbany.

Client Support Services has streamlined services by merging Desktop Support and Classroom Technology Support staff into a single team, all of whom support endpoints (projectors, touch panels, desktop computers, laptops, smartphones, tablets and printers) in classrooms, conference rooms and offices.

This change in service delivery means faculty and staff on the downtown campus can visit a single convenient location, regardless of what type of assistance they need. It will also help ITS respond more efficiently and effectively to customer needs.

The combined team is located in Husted 002 (HS-002), where staff are available for walk-in service Monday through Thursday from 8:30 a.m. to 7:30 p.m., and Fridays from 8:30 a.m. to 4:30 p.m.

As always, the Help Desk can also be contacted via email at AskIT@albany.edu, through an online form, or by calling (518) 442-3700.

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A comprehensive public research university, the University at Albany offers more than 120 undergraduate majors and minors and 125 master's, doctoral, and graduate certificate programs. UAlbany is a leader among all New York State colleges and universities in such diverse fields as atmospheric and environmental sciences, business, criminal justice, emergency preparedness, engineering and applied sciences, informatics, public administration, social welfare, and sociology taught by an extensive roster of faculty experts. It also offers expanded academic and research opportunities for students through an affiliation with Albany Law School. With a curriculum enhanced by 600 study-abroad opportunities, UAlbany launches great careers.

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