Health Literacy: A Tool for Effective Communication and Engagement

Originally presented on March 15, 2018

Julie McKinney, MS

Health Literacy Discussion List Moderator, Institute for Healthcare Advancement
Health Literacy Specialist, Exceptional Lives, Inc.

Wilma Alvarado-Little, MA MSW
Associate Commissioner, New York State Department of Health
Director, Office of Minority Health & Health Disparities Prevention

Health literacy involves providing clear and effective communication by the individual providing healthcare services and the individual receiving services. Despite the intent to relay information in a clear and concise manner, a disconnect sometimes occurs. Therefore, it is important to identify and address potential barriers when providing information to support well-being. Helping individuals who experience low health literacy is vital to enable them to effectively take care of their health or the health of a loved one. This webcast will provide an overview of health literacy, its role in the provision of healthcare services, as well as how to engage the community in in this process, lessons learned about preparing oral and written materials, and how to present and review health literacy techniques for direct service care.

Learning Outcome
As a result of this activity, the learner will be able to enhance their knowledge and competence on health literacy, its role in the provision of healthcare services, engagement with the community, and how to present and review health literacy techniques for direct service care.

Learning Objectives
After viewing the webcast participants will be able to:

  • Define the scope of health literacy beyond plain language;
  • Describe three main strategies for using health literacy principles to communicate effectively with diverse communities;
  • Identify resources to guide staff in becoming a health literate organization.

Target Audience
Physicians, physician assistants, nurses, nurse practitioners, local health department and community health workers, social workers

To Obtain Continuing Education Credits: 
Each participant interested in CE credits must complete an evaluation and post-test, which is available above under "Evaluation, Post-test & Credits". A score of 80% and above on the post-test will generate a certificate indicating the requested credits.

Please note: CPHCE cannot recreate lost certificates. Enter your e-mail address carefully in the system to have your certificate sent to you.

The planners, moderator, and presenters do not have any financial arrangements or affiliations with any commercial entities whose products, research or services may be discussed in this activity.

No commercial funding has been accepted for this activity.

Continuing Medical Education Credits

The School of Public Health, University at Albany is accredited by the Medical Society of the State of New York (MSSNY) to provide continuing medical education for physicians.

The School of Public Health, University at Albany designates this enduring material for a maximum of 1.0 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Continuing Medical Education Credits are offered until March 31, 2021.

Continuing Nurse Education Contact Hours

The University at Albany School of Public Health is approved as a provider of nursing continuing professional development by the Northeast Multistate Division, an accredited approver of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

This offering is approved for 1 nursing contact hour(s).

Nursing Contact Hours are offered until March 31, 2021.

Certified Health Education Specialist Contact Hours

Sponsored by the School of Public Health, University at Albany, SUNY, a designated provider of continuing education contact hours (CECH) in health education by the National Commission for Health Education Credentialing, Inc. This program is designated for Certified Health Education Specialists (CHES®) and/or Master Certified Health Education Specialists (MCHES®) to receive up to 1.0 total Category I contact education contact hours. Maximum advanced-level continuing education contact hours available are 0. Continuing Competency credits available are 1.0. Provider ID# 99086.

Continuing Education Contact Hours are offered until March 31, 2021. 

Social Work

University at Albany, School of Social Welfare, Social Work Continuing Education Program is recognized by the New York State Education Department’s State Board of Social Workers as an approved provider of continuing education for Licensed Social Workers - #0011

The activity is approved for 1 Contact Hour.

Social Work continuing education hours are offered until December 31, 2020.