Health Literacy: A Tool for Effective Communication and Engagement

Originally presented on March 15, 2018

Speakers:
Julie McKinney, MS

Health Literacy Discussion List Moderator, Institute for Healthcare Advancement
Health Literacy Specialist, Exceptional Lives, Inc.

Wilma Alvarado-Little, MA MSW
Associate Commissioner, New York State Department of Health
Director, Office of Minority Health & Health Disparities Prevention

Health literacy involves providing clear and effective communication by the individual providing healthcare services and the individual receiving services. Despite the intent to relay information in a clear and concise manner, a disconnect sometimes occurs. Therefore, it is important to identify and address potential barriers when providing information to support well-being. Helping individuals who experience low health literacy is vital to enable them to effectively take care of their health or the health of a loved one. This webcast will provide an overview of health literacy, its role in the provision of healthcare services, as well as how to engage the community in in this process, lessons learned about preparing oral and written materials, and how to present and review health literacy techniques for direct service care.

Learning Outcome
As a result of this activity, the learner will be able to enhance their knowledge and competence on health literacy, its role in the provision of healthcare services, engagement with the community, and how to present and review health literacy techniques for direct service care.

Learning Objectives
After viewing the webcast participants will be able to:

  • Define the scope of health literacy beyond plain language;
  • Describe three main strategies for using health literacy principles to communicate effectively with diverse communities;
  • Identify resources to guide staff in becoming a health literate organization.

Target Audience
Physicians, physician assistants, nurses, nurse practitioners, local health department and community health workers, social workers


Continuing Education Credits expired for this activity on 3/31/2021. We encourage you to take the evaluation as it helps us plan future programs.