The Nuts and Bolts of Collecting Race and Ethnicity Data: Staff Training

Originally presented on December 5, 2013

Christina Rowland, MPH
Aligning Forces for Quality National Program Office
Center for Health Care Quality
Department of Health Policy
George Washington University

Emily Seitz Pawlak, MHSA, CHFP, CHAM
Divisional Director
Patient Access Services & Financial Counseling
Mercy Health

Target Audience: Directors/Supervisors of Hospital Admission and Registration Staff 
This webinar addresses what standardized race and ethnicity data is and why it is important to collect.  It also provides the strategies and tools to help staff successfully collect patients and race and ethnicity data and respond to patient questions and concerns.

Learning Objectives:

  • Identify the reasons why collecting race and ethnicity data is important
  • Describe strategies to  effectively work with patient to collect race and ethnicity data
  • Explain how to address patient questions and concerns regarding collecting race and ethnicity data
  • Describe strategies to report information for newborns that reflects both parents’ race and ethnicity