Let's Talk: Frequently Asked Questions

What is Let's Talk?
Let's Talk is a program that provides easy access to informal confidential conversations with CAPS staff. Walk-in hours are held at sites on campus Monday-Wednesday. There is no appointment or fee necessary.
What happens at a visit to Let's Talk?
Students are seen on a first-come, first-served basis for a brief consultation. The consultant will listen closely to your concerns and provide support, perspective, and suggestions for resources.
How is Let's Talk different from a traditional CAPS appointment?
CAPS staff provide ongoing counseling, which usually consists of weekly or bi-weekly 45-50 minute appointments. Let's Talk is not formal counseling. It is a drop-in service where students can have an informal conversation with a consultant from time to time. Additionally, students can be anonymous. So they don't need to share their name.
Who should visit Let's Talk?
This service is open to all UAlbany enrolled students. Examples of students who visit Let's Talk include:
  • students who are not sure about counseling and wonder what it's like to talk with a counselor;
  • students who are not interested in counseling but would like the perspective of a counselor;
  • students who have a specific problem and would like someone with whom to talk it through;
  • students who have a concern about a friend and want some thoughts about what to do.
  • Are Let's Talk visits confidential?
    Yes, with a few exceptions that you can read about in our Confidentiality Statement. Let's Talk consultants keep brief written notes of their contacts with students, and in the event that there is an emergency or a student is referred to CAPS, other CAPS staff may see these notes. Let's Talk visits are not documented on a student's official university record.
    Should I go to Lets Talk if I am in crisis?
    If you or a friend is in immediate crisis or danger, contact UPD (911 or 442-3131) or CDPC Mobile Crisis (549-6500). For urgent matters that are not an emergency, you can call CAPS (442-5800). Let's Talk is not designed to be a crisis intervention service.
    Can I go to a Let's Talk site even if I am not a student of that department?
    Yes, all sites are open to all students.
    I already have an appointment at CAPS. Can I stop by Let's Talk in the meantime?
    If you believe you need to be seen sooner than the appointment you were given, it's best to call CAPS and explain your situation. If you already have an established relationship with a CAPS therapist, contact that person directly to see if you can be seen sooner.
    I've been working with a counselor at CAPS and I am not happy with how things have been going. Can I go to Let's Talk instead?
    The best thing to do in this situation is to speak directly with your counselor. Counselors are eager to get your feedback, positive or negative. Often, an open conversation about your concern helps smooth out any wrinkles. If, after talking with your counselor, you prefer to transfer to someone else, just ask your counselor directly, either in person or by e-mail. If you prefer not to speak with your counselor, you can call the front desk and request an appointment with a new counselor.
    What can I talk about?
    You get to decide what you want to discuss. No subject is taboo.
    What else do I need to know?
    Let's Talk staff provide informal consultations to help students with specific problems and to introduce them to what it's like to speak with a counselor. Although Let's Talk staff are professionals, Let's Talk is not a substitute for psychotherapy or formal counseling and does not constitute mental health treatment.Your Let's Talk consultant can help you determine whether formal counseling at CAPS would be useful for you and, if appropriate, assist you in scheduling an appointment.