You can ask Minerva questions related to financial aid and student accounts, like these:

  • Locked out of EPAY as user or authorized user
  • How to add authorized user
  • Have a hold on my account, need a contact to call
  • Bursar physical address
  • Why do I have a negative balance?
  • Where’s my refund
  • How do I view my bill?
  • How do I pay my bill?
  • Tuition and Cost
  • 1098-T access or need my 1098-T
  • My balance is wrong
  • Where is my Excelsior?
  • When is the bill due?
  • Where is my financial aid?
  • How do I know what to pay/ what does it cost?
  • Where can I find scholarships?
  • Where is my TAP?


Or you can ask Minerva more specific questions, like these:

  • Why do I have a hold? What is my hold for?
  • What is my balance?
  • What is my GPA?
  • When can I register?  When is my registration appointment?
  • Where is my class located?
  • Who is my advisor?
  • What position am I on the waitlist?
  • Did you get my FAFSA?
  • Why hasn’t my loan been applied to my account?
  • Why hasn’t TAP been applied to my account?