The Survey Research Center 

Data Collection

We provide quantitative and qualitative data collection services that include field interviews, focus groups, mail and telephone surveys, case record reviews, administrative database extractions and analyses, observational studies, and audio and video recording. We have experience with subject recruitment for both small- and large-scale field studies.

Web-Based and Telephone Surveys

All web-based and most telephone surveys conducted by the Survey Research Center utilize the Qualtrics survey software. This allows complex skip patterns, personalization of questions using individual-level data, and secure data encryption, among other complex features. Qualtrics surveys provide real-time access to data for live monitoring of a survey’s implementation, including response rate, thoroughness of data, and data trends.

In-Person Interviews and Surveys

We have the capacity to conduct in-person surveys at multiple locations using mobile platforms. Survey staff can collect and report field data in real time on their mobile devices. Rigorous hiring and training programs ensure quality and timely data collection. Automated tracking systems allow us to monitor the flow of responses and closely supervise field staff.

Mail and Self-Administered Surveys

We are experienced in developing well-designed paper surveys that are easy for participants to understand and complete. Our survey distribution and data entry methods enable continuous monitoring of responses and follow-ups.

Focus Groups

We facilitate all stages of research with focus groups, including: planning the focus group (identifying the format, composition, and locations), developing protocols, soliciting participation and obtaining informed consent, moderating the groups, handling participant incentives, and analyzing and reporting results.

Case Record Reviews

We review both quantitative and qualitative data to extract meaningful information according to researcher needs. Rubrics are developed to ensure reliable coding across all cases.

Observational Studies/Video and Audio Recording

We have experience conducting observational studies, videotaping subjects, and coding the results using sophisticated observational software.


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Contact Us

Center for Human Services Research 
135 Western Avenue
Albany, NY 12222
Phone: (518) 442-5762
Fax: (518) 442-5732

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