Department of Information Studies

University at Albany

Performance Measure Exercise

Identify at least three performance measures.

Given your career interests and the "track" that you are on in the Masters program, either create or locate at least three performance measures that "take a snapshot" of the performance of some standard or expected activity in your chosen field. You may find that these already exist and you can introduce these as used elsewhere. Similarly, you may create your own measures or customize ones that you find elsewhere.

For each measure you identify,

provide a brief description of the measure itself, including a rationale for the utility of the measure;

provide a "benchmark" or performance standard that you think is appropriate for the activity, including a rationale for the utility of the benchmark;

indicate the frequency that the measure occurs;

indicate the kind of measure that it is: exact, proxy, process, or progress (see p. 135 in the text).

If you do locate existing performance measures, I encourage you to customize one or more of these just for the fun of it.

To assist you with this exercise, here's a form that you can download and use for the exercise. We will discuss these in class. In all likelihood, we will break into small groups to review performance measures and select the best of these to report back to the full class. I will collect your performance measures after class.

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Last updated: 9/14/09