About ASDAC

Current ASDAC Co-Chairs Nia Sanders, Dimitrios Koutsopoulos and Jillian Reichel

Mystery Shopper Program

The Mystery Shopper Program is an essential tool used to accomplish ASDAC’s mission of providing a positive UAlbany dining experience. ASDAC members and UA students conduct unannounced mystery shopper evaluations in UAlbany dining locations and evaluate customer service, food quality, cleanliness, and merchandising.

Mystery shoppers submit a Mystery Shopper Form for each mystery shop completed. Mystery Shopper Forms are available online (via the links in this paragraph, or the purple "I Need..." box on the left).

Information from the forms is entered into a comment database. This information is reviewed at ASDAC meetings to identify trends, problem solve and develop action plans for continuous program improvement. If you have comments or suggestions, please contact UAS at [email protected]